Senior Engineer, Contact Center, Java, Python (Remote)
Houston, TX  / Chicago, IL  / Atlanta, GA  / Charlotte, NC  / Nashville, TN  / Orlando, FL  / Detroit, MI  / Indianapolis, IN  / Buffalo, NY  / Rochester, NY  / Newark, NJ  / Boston, MA  / Columbia, SC  / Baltimore, MD  / Virginia Beach, VA  / Minneapolis, MN  / Columbus, OH  / Philadelphia, PA  / Denver, CO  / Phoenix, AZ  / Seattle, WA  / Los Angeles, CA  / St. Louis, MO  / Portland, OR  / New Orleans, LA  / Birmingham, AL  / Irving, TX  / Durham, NC  / Woburn, MA ...View All
View Less
Share
Posted 16 days ago
Job Description
Description

Job Summary: Design, Implement and Support advanced contact center solutions across multiple vendors including Cisco (U/PCCE), Cisco Webex Contact Center, Amazon Connect, and Twilio. (REMOTE position, can live in any US location)

Responsibilities:

  • Lead project delivery team through project life cycle, including design, implementation and support, across technology platforms.
  • Lead, Develop and Share industry best practices.
  • Utilize knowledge and understanding of Cisco’s Contact Center Enterprise platform, advance Speech Recognition tools such as Nuance ASR and Google Dialog Flow, to gather requirements to build and support new deployments and/or upgrades in mid and large scale environments.
  • Collaborate with members of our National Contact Center team, contributing to the team’s success overall.
  • Work along side vendors to successfully deploy their solutions as a subset of our projects.
  • Become a trusted advisor and partner to our customers

Required Experience:

  • Bachelor’s degree or equivalent experience and/or military experience.
  • 3+ years of development experience utilizing Java, JavaScript, node.js and/or Python with an ability to write custom applications which interact with multiple API’s.
  • 5+ years of experience with Contact Center technology solutions 
  • Extended knowledge of Cisco Unified Communications Platforms.
  • SQL Knowledge and understanding of U/PCCE databases.
  • Experience in Building and Deploying Solutions using Amazon Connect, utilizing multiple AWS offerings such as Lambda, LEX, IAM, CloudWatch, etc.
  • Understand and implement omni-channel solutions, third-party WFO platforms, and CRM integrations.
  • Proficiency in server virtualization and cloud solutions.
  • Advanced Troubleshooting knowledge of Cisco ICM, CVP and ECE components.
  • Ability to Design, Build and Support CVP VXML applications.
  • Strong written and verbal communication, listening, and strong presentation skills
  • Ability to demonstrate analytical and consultative skills.
  • Ability to apply solutions, technology and products to a business opportunity.
  • Ability to work well with others and have a desire to learn new technologies.
  • Adhere to best practices as set forth by industry and Presidio standards

 

Our Core Values:

At Presidio, our core values define our culture. They are our guiding principles and our fundamental beliefs. We are always looking for top talent that can embody the values listed below.

TEAMWORK

We foster a collaborative, respectful work environment that brings together our diverse talents and extends to our customer relationships. We believe that when everyone is working together, success follows.

EXECUTION EXCELLENCE

We are passionate, practical, responsive and relentless in delivering the right solutions to our customers and partners.

INTEGRITY

We are experienced professionals who work to the highest standards of ethics and honesty.


FORWARD THINKING

We are visionary in our approach, constantly looking ahead to anticipate what’s next. We strive to be leaders in everything we do.

*****

ABOUT PRESIDIO

 

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization.

Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

 

Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for its customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2019, we serve approximately 7,900 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $3.0 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. For more information visit: .

Digital Infrastructure:

Our Digital Infrastructure solutions help make existing IT infrastructure more efficient, while equipping our clients for a cloud-flexible, mobile-ready, highly secured, insight-driven future. Given the millions of potential configurations across these technologies, our clients rely on our expertise to simplify a highly complex IT landscape, helping to identify and deploy the solutions most appropriate for their business needs. Our Digital Infrastructure solutions scale from workgroup to the largest enterprise requirements.

Cloud:

 We help our clients take cloud strategy and adoption to the next level. Through our advanced cloud solutions practice, combined with Presidio’s IT infrastructure expertise, we provide private, hybrid, and multi cloud solutions. By closely aligning our services and solutions with our strategic partners Microsoft Azure™, Amazon Web Services™, Intel® and VMware™ Presidio offers cloud strategy, architecture and implementation services along with application rationalization and migration across the hybrid and multi-cloud data center environment. In addition, our new and innovative Presidio Cloud Concierge solution provides a foundation for Automation and Self-Services across Clouds to improve productivity and drive increased levels of governance and security.

Rather than a “one size fits all” approach, or having to choose between public or private, Presidio tailors a hybrid cloud strategy to meet your unique business requirements. We help our clients accelerate and simplify cloud adoption across the entire IT lifecycle.

 Security:

Our comprehensive security risk methodology gives customers the ability to safeguard their environments and critical business data. This includes continuous threat protection and risk mitigation through the Presidio Cyber Risk Management program, a next generation approach that integrates security strategy, assessments, architecture and remediation, and aligns all of these with organizational goals.

Presidio Cyber Risk Management provides clients with a holistic approach for effective security policies and procedures, risk assessment and management, regulatory compliance, incident response, and education and awareness. We use an established risk management methodology and proprietary risk scoring process to provide the IT leader and board of directors with an ongoing view of their organization’s risk exposure and remediation path.

Emerging Technologies:

Emerging technologies such as IoT, blockchain and artificial intelligence continue to disrupt current business models, and customers are faced with the task of transforming their organizations to achieve desired outcomes. Increased demand for operational efficiencies, better customer experience and improving safety and security has taken priority. This accelerated rate of change is prompting businesses to align their processes, applications and infrastructure to new consumption and service-based models. For our customers, it means enabling a seamless exchange of data within complex ecosystems to help advance digital transformation.

At Presidio Emerging Technologies, we provide solutions for safety and security, mobile and wireless communications, data collection and analytics using purpose-built, ruggedized hardware and software. Presidio offers validated solutions for , , , and .

*****

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit:  https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf (Get Acrobat Reader)

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to .

 

RECRUITMENT AGENCIES PLEASE NOTE: 

Agencies Please Note: Agencies may not submit any unsolicited candidate information to any employee of Presidio.  Any candidate information received by any employee of Presidio will be considered property of Presidio, unless the submitting agency is an Authorized Vendor who has received a written request to perform recruiting services from a member of Presidio’s Talent Acquisition staff.  No other Presidio staff member shall be authorized to engage an agency to perform recruiting services.  Authorized Vendors have entered into written contracts with Presidio that have been reviewed and executed by the Vice President of Talent Acquisition. Payments will not be made to any agency who is not an Authorized Vendor (nor will they be made to any agency for performing unauthorized services).

LI- JM3



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances. 

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
Email this Job to Yourself or a Friend
Indicates required fields