Account Executive (PBM)
Minneapolis, MN 
Posted 9 days ago
Job Description

Our purpose is to serve the nation with the single most trusted and capable health information network, built to increase patient safety,lower costs and ensure quality care.

What You're Like

You're energized, enthusiastic and relationship-focused. You love coming up with creative new ideas and you're eager to make a positive impact with your career. You're an active listener and a proactive problem solver. You're organized, articulate and reliable. You have a customer service mindset, and will do whatever is needed to help your customers succeed.

What We're Like

Surescripts Customer Group is a super-fun team full of smart, ambitious and genuine people (yes, real humans). We're a tight-knit group that feels a bit like a family (in mostly good ways), and we value trust and communication big-time. We're hungry to make a difference to the healthcare system, and we do it by focusing intently on our customers. While most companies merely talk the talk, we walk the walk-we truly put our customers at the core of everything we do, and each of us embodies this "customer-first" mindset in our own way.

OK, But Here's What It's Really Like

Working at Surescripts Customer Group, you'll be challenged by the nature of being in a network business and not rigidly categorizing or defining your customers. With so many customers with so many unique needs, you'll have to deliver solutions that are appropriate for each. You'll need to know them really well, and you'll be expected to respond differently to one customer versus another. You'll always be striving to create a truly customized experience with thoughtfully tailored and differentiated services.

Job Summary

Surescripts is seeking an Account Executive to work with Pharmacy Benefit Manager customers (PBM). Responsible for selling the company's products, services and maintaining relationships with existing customer accounts. Develop and sustain long term strategic customer relationships for mutual growth, profitability, trust, loyalty, and innovation. The Account Executive (PBM) will be responsible for sales or business development opportunities within assigned markets/accounts/vendors, with specific responsibilities and dynamics varying by client/account. The Account Executive (PBM) also will be responsible for contract negotiations, closing deals, and development of opportunities through new and existing channels. She/he will leverage the Company's enterprise resources and capabilities in creating and fulfilling value-based solutions to meet the Customer's and Company's requirements and expectations.

  • Act as a trusted advisor and customer advocate to develop and manage strong relationships with key individuals and top decision makers in partner firms and/or territories. Emphasize partnership rather than vendor and convey the value that Surescripts delivers to them.
  • Develop and execute Account/Territory Plans to seize opportunities. Earn buy-in internally and partner with clients to mutually achieve business objectives and solve pain points.
  • Achieve revenue targets as articulated by assigned annual and long-term corporate business objectives
  • Identify, negotiate and close opportunities to achieve annual corporate sales objectives with existing accounts both in increased utilization of products and in new products and services.
  • Monitor market conditions, product innovations and competitor's product, prices and sales
  • Identify opportunities to capture additional business by establishing new relationships and new channels
  • Engage clients in innovation discussions and pilot opportunities to drive early adoption of new products/technology. Negotiate and close deals supporting business development needs.
  • Achieve Customer Loyalty targets measured through the Net Promoter Score or other tool
  • Work closely with Account Managers to drive successful implementation and go live of closed deals.
  • Exhibit a deep understanding of the Healthcare industry and Health Systems customers
  • Exhibit a deep understanding of Surescripts services, products and capabilities
  • Share industry/market knowledge within the organization and mentor Account Managers to enhance service delivery and strengthen the team
  • Liaison for collaboration between customer and Surescripts Product Innovation, Quality, Business Development, Legal, Finance, Network Services, Security, Marketing and Customer Group
  • Identify, develop, and propose alternative contracting models aligning Customer Objectives with Surescripts objectives
  • Drive a corporate culture of urgency, simplicity and sales success with team and peers by supporting the company culture.
  • Represent Surescripts in a relationship building, consultative, and social capacity at appropriate trade shows, conferences, and industry events
  • Prepare and maintain records for leads and performance toward goals, including close dates, implementation dates, close/won success using and at regularly scheduled sales management meetings

QualificationsBasic Requirements:
  • Bachelor degree or equivalent experience
  • 12 years of Health System and Healthcare IT experience including strategically managing large account relationship in a healthcare environment
  • 5 + years of experience closing deals
  • 5 + years of individual experience in account development
  • 3 + years of experience with advanced functions of Microsoft Office
  • Annual revenue responsibility through a combination of maintaining base business and new business
  • Proven experience providing exceptional Customer experience with measurable results
  • Technical competence with MS Office products

Preferred Qualifications:
  • Advanced degree
  • Pharmacy Benefit Manager (PBM) relationship management experience
  • Experience leading a multi discipline team through a defined selling process with multi-level, high value complex accounts
  • Experience with
  • Strategic Account Management Association (SAMA) Certification or other relevant accreditation
Location / Travel:
  • Remote role
  • Travel ranges from 25% - 50% approximately

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel (sometimes extensively), communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.

Surescripts participates in E-Verify.

Equal Employment Opportunity/Affirmative Action Employer - Disabled/Vets


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
12+ years
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