Application Specialist
Fountain Valley, CA  / Minneapolis, MN  / Sandy Springs, GA  / St. Petersburg, FL ...View All
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Posted 1 month ago
Job Description
Application Specialist
Fountain Valley, CA 92708, USA; Minneapolis, MN, USA; Sandy Springs, GA, USA; St. Petersburg, FL, USA; United States Req #7014
Thursday, September 17, 2020

Ceridian. Makes Work Life Better

This is our promise. Not only for our customers, but our employees as well.

Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year!

About the Position:

The Application Specialist is responsible for delivering business-to-business application support to Dayforce's enterprise clients. This role will collaborate with client administrators as well as internal Development, QA, and Services teams to champion client priorities and drive incidents to closure. The Application Specialist will combine strong technical and functional problem-solving skills with a keen business sense to deliver top notch client-focused support.

Responsibilities:

  • Providing rapid response and resolution to incidents
  • Developing solid product expertise
  • Maintaining the highest level of client satisfaction by providing proactive support and consistently exceeding client expectations
  • Producing high quality training material
  • Monitoring, deploying and maintaining client production environments
  • Reproducing and meticulously documenting software defects
  • Assisting in a wide variety of operational projects including:
    • Technical programming and scripting tasks
    • Helping clients' transition to support and implement best practices
    • Enhancing the client support experience
    • Optimizing internal processes and procedures

Qualifications:

  • Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
  • Proficiency with SQL and an understanding of relational database systems
  • Typically, 2+ years of support experience
  • Superior communication, organizational, and problem-solving skills
  • Debugging proficiency, including ability to read and debug code using an IDE
  • Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)
  • Exposure to hosting and change management protocols

Preferred Qualifications:

  • Experience supporting HRMS, Payroll, or Workforce Management applications
  • Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals
  • French language skills
  • C# / .NET / Silverlight

Working Environment & Physical Demands:

  • General office environment
  • Ability to work flexible hours and a willingness to carry a work phone if required

Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and that makes them unique.We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, sexual orientation, genetic information, citizenship, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Other details
  • Job Family Technical
  • Job Function Software Support
  • Pay Type Salary
  • Fountain Valley, CA 92708, USA
  • Minneapolis, MN, USA
  • Sandy Springs, GA, USA
  • St. Petersburg, FL, USA
  • United States
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Ceridian is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, veteran status or disability. EEO/AA Employer/M/F/Vet/Disabled.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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