Delivery Center Engineer
Orlando, FL  / Irving, TX  / Edina, MN 
Posted 1 day ago
Job Description
We are seeking a Delivery Center Engineer to join our team. This individual will be providing ongoing Tier 2 support of production environments that include Juniper as well as Cisco, Palo Alto, F5, and Aruba Products.  This is a remote opportunity.

Key Responsibilities:  

  • You will serve as an escalation point on support calls for products supported in our network product catalog.
  • Provide ongoing Tier 2 support of production environments that include Juniper as well as Cisco, Palo Alto, F5, and Aruba Products
  • You will carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network
  • You will test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network (if available) and then live network as implementation plans dictate.
  • Troubleshoot and resolve equipment, configuration and network problems and to open and track vendor support cases through to problem resolution on production issues.
  • Support ongoing efforts in defining best practice policies for Riverbed products and submit these practices and policies to our Knowledge Base
  • You will participate in an on-call rotation and may be called upon to work off-hours to support customer escalations.
  • You will continuously develop additional skills in other products as business needs dictate
  • You are capable of working a weekend shift as outlined (Thursday-Saturday or Saturday-Tuesday during the day).

Required Skills:

  • We seek a Bachelor’s degree or equivalent experience and/or military experience
  • We seek prior experience working as Tier 2 support of production environments that include Juniper Products
  • You have a history of successfully managing and operating multi-vendor network environments
  • You will be able to demonstrate strong interpersonal skills and expert level relationship management abilities, ability to work well with many levels of client engineering and management.
  • You are capable of functioning in a team environment and recognize and take on tasks with self-direction
  • You communicate well within the team articulating both client facing and internal operational problems before they become issues being proactive where possible.
  • You have a passion to continue learning and expanding your knowledge.
  • You possess the ability to manage multiple projects and work calmly under pressure
  • We seek the following Cisco certification:  CCNP

Desired Skills:

  • Palo Alto PCNSE
  • F5 Certified Administrator
  • Cisco Certifications (CCIE)
  • Juniper Certifications
  • Aruba ACCP and/or ACMP
  • Advanced Unix/Linux system engineering skills
  • Knowledge of one of Python/Perl/Bash/PHP
  • Experience with Ansible/Puppet/REST


Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for its customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2019, we serve approximately 7,900 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $3.0 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. For more information visit:

Digital Infrastructure:

Our Digital Infrastructure solutions help make existing IT infrastructure more efficient, while equipping our clients for a cloud-flexible, mobile-ready, highly secured, insight-driven future. Given the millions of potential configurations across these technologies, our clients rely on our expertise to simplify a highly complex IT landscape, helping to identify and deploy the solutions most appropriate for their business needs. Our Digital Infrastructure solutions scale from workgroup to the largest enterprise requirements.


Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit:

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.

We are seeking a Delivery Center Engineer to join our team. This individual will be providing ongoing Tier 2 support of production environments that include Juniper as well as Cisco, Palo Alto, F5, and Aruba Products.


Special Notes/Instructions
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Job Summary
Start Date
within 2 weeks
Employment Term and Type
Regular, Full Time
Hours per Week
Work Hours (i.e. shift)
1st Shift, Thur-Sun or Sat-Tue
Salary and Benefits
Salary to be determined by skill/experience
Required Education
Bachelor's Degree
Required Experience
4+ years
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