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Quality Systems UX Lead Analysts - Telecommute
Minnetonka, MN
Job Description
Quality Systems UX Lead Analysts are assigned to various improvement and system projects involving multi-functional areas in order to deliver significant business improvement impacts across the UHC Benefit Operations organization. This position will support the development of the systems needed to provide efficient process delivery as well as actionable insights and root cause analysis for continuous improvement to the UnitedHealthcare Benefit Operations enterprise.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Advocate and represent the customer throughout product development
- Design graceful solutions from complex workflows
- Create protypes, process flows, design specifications, wireframes, mockups to effectively communicate design concept and user interaction
- Continuously critique and iterate product based on user feedback
- Conduct concept and usability testing throughout user testing
- Work cross functionally to incorporate design solutions into future state release plans with a balance between short term gains and strategic imperatives
- Assist with interface testing activities, including defect identification and resolution
- Assist product owner in product backlog grooming sessions, retrospectives, defect management and project team's release planning sessions
- Perform other duties as required to achieve the goals and objectives of the company and department
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor's degree or equivalent business experience
- Demonstrate a strong understanding of visual design principles
- 5+ years of business/technical analyst experience
- 3+ years of experience with full UX design process including user flows, system and information architecture, wireframes, and mockups
- Demonstrate project and/or program management experience preferably Agile in application
- MS Office skills including Teams, Visio, and Project
- Strong portfolio of design workflows/projects/wireframe
- Natural curiosity to continuously learn new systems, quickly leverage learnings as part of day-to-day role and share learnings across broader team
- If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
- HCI, Graphic Design, Industrial Design degree, and/or advanced degree in business, technology, or health care related field
- 3+ years of experience with Pega or other rule-based routing BPM system to deliver elegant workflows
- Application of quality engineering, lean/six sigma and/or process improvement principles
- Self-starter that demonstrates accountability and ownership of their work, capable of precisely communicating by providing relevant information to cross functional groups through appropriate communication channels, and a team player willing to freely share knowledge, resources, and information
- Data driven, yet comfortable with ambiguity and able to balance a bias for action with an understanding of appropriate risk
- Ability to prioritize, run many parallel projects and deliver on time with outstanding quality of content and form
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 7 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords:Quality Systems UX Lead Analysts, Telecommute, Visual Design, UX Design, Project Management, Program Management, Minnetonka, MN, Minnesota, Telecommute, Telecommuter, Telecommuting, Remote, Work from home, Work at home
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Work Hours (i.e. shift)
Day Job
Required Education
Bachelor's Degree
Required Experience
5+ years
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