Senior Escalation Analyst
Stoughton, MA  / Jacksonville, FL 
Posted 1 month ago
Position No Longer Available
Position No Longer Available
Job Description

McKesson Corp is a Fortune 8 company and is one of the largest providers of medicines, pharmaceutical supplies and health information technology (IT) products and services in the United States with revenues of $208.4 billion in 2018. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE values, McKesson's 78,000 employees work together every day to make better care possible for patients around the globe.

McKesson is building an ecosystem that connects pharmaceutical companies, providers, pharmacies and payers to successfully commercialize medications and maximize our collective impact on patients' lives. Every single McKesson employee contributes to our mission-by joining our team, you act as a catalyst in a chain of events that helps millions of people all over the globe. You'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all. Join our team to begin a rewarding career!

Current Need

We are seeking a Senior Escalation Analyst to join the McKesson Medical-Surgical team! This position can be based in Jacksonville, FL; Richmond, VA; or Plymouth, MN.

Position Description

The Senior Escalation Analyst is responsible for analyzing the status of existing and new accounts to ensure the proper accounting procedures and policies are followed, and for coordinating between customers and internal parties to resolve any discrepancies or issues.

Key Responsibilities

  • Correspond and negotiate with complex and/or large dollar accounts

  • Discuss account resolution with internal parties

  • Perform complex problem-solving

  • Responsible for training and mentoring new hires for the team and share expertise and best practices with colleagues.

Minimum Requirements
Degree or equivalent and typically requires 2+ years of relevant experience

Critical Skills

  • 2+ years' experience in Accounts Receivable, Credit and/or B2B Collections

  • Intermediate proficiency with MS Excel including vlookups

  • Experience with JDE, SalesForce, or GetPaid a plus


BA in Finance, Accounting or Business Administration or equivalent business experience

Additional Knowledge & Skills

  • Decision making, initiative, and the ability to resolve difficult and complex issues

  • Analytical skills in reviewing trend data and exception recognition

  • Strong customer focus

  • Strong verbal and written communication skills

  • Proficiency in Microsoft Outlook and Excel

  • Ethical conduct

  • Thorough in work

  • Strong negotiation skills

  • Ability to handle difficult conversations with Senior Leaders at the customer

Physical Requirements

  • Large percent of time performing computer-based work is required

  • General office demands

Must be authorized to work in the US. Sponsorship is not available for this position.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Meaningful Work

  • Your job at McKesson will help millions of people get more from their healthcare

  • We deliver medical supplies to healthcare providers that make a difference in the care and life of patients

  • Help shape the future of healthcare in a meaningful career with a balanced life

Unique Benefits

  • Parental leave for moms AND dads

  • Wellness resources and rewards, such as gift cards, rebates, medical premium discounts and fitness tracking devices

  • Superb training and leadership development for career growth

  • Much more!

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.


Position No Longer Available
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2+ years
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