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IT Support Specialist
Star Tribune's Top Places to Work 2018 and 2019
Coon Rapids, MN / Minneapolis, MN / New Brighton, MN
Job Description
Northeast Bank is a premier family-owned community bank that diligently works to meet the needs of our neighbors and the community that we are dedicated to serve. Local businesses and non-profits are important to us and our community – that is why we go to great lengths to help them grow. We have a great opportunity for a hard working individual to join our team as our IT Support Specialist at our northeast Minneapolis office.
POSITION SUMMARY: Responsible for being an assistant and back-up to the IT Officer.
Provides technical assistance and support related to computer systems, software, and hardware.
The position is essential in the overall success of the organization and requires high level of accountability.
PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:
POSITION SUMMARY: Responsible for being an assistant and back-up to the IT Officer.
Provides technical assistance and support related to computer systems, software, and hardware.
The position is essential in the overall success of the organization and requires high level of accountability.
PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:
- Provides expedient help desk support for end-users. Assists employees in solving software and hardware issues in a timely manner.
- Responsible for hardware and software deployments in coordination with VP of IT.
- Responsible for patching Microsoft and third-party applications.
- Responsible for administration of Hosted VoIP telephone system
- Responsible for the maintaining and updating the bank Intranet (BankWeb).
- Back-up support person for the IT Officer and assist with LAN/WAN issues.
- Administration of Jack Henry EWF creating and maintaining bank wide workflows.
- Responsible for maintaining Apple iPads & iPhones.
- Acts professionally in interactions with fellow employees in person and on the phone.
- Maintains confidentiality of all bank customers and employee information.
- Communicates effectively and in a timely manner with supervisor, manager, and co-workers.
Education
- Computer Support and/or Network Administration AAS degree or 2+ years' experience in an IT support role
- Certification in Microsoft technologies
Experience
- Basic knowledge of network topology, network switches and Firewalls
- TCP/IP skills on a primarily Microsoft Windows-based local area network (LAN)
- Microsoft Exchange and Active Directory
- Jack Henry or similar Core Banking system usage
- Software deployment and batch file scripting
- Operating system deployment and configuration
- Experience with Microsoft Office Suite
- Professional, effective verbal communication skills
- Ability to deliver “above average” customer service
- Ability to multi-task and organize priorities
- Strong problem-solving skills and critical thinking
- Self-directed and proactive
Job Summary
Company
Start Date
ASAP
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
8 am - 5 pm
Salary and Benefits
Starting pay would be between $27-31/hour. We offer an excellent benefit package which includes health insurance (two plans to choose from), dental, life, long and short term disability, 401k and ESOP, and generous PTO.
Required Education
Associate Degree
Required Experience
2+ years
Required Security Clearance
Other Clearance
Security Clearance Note
Fingerprinting after employment offer is made
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