Collections Manager
St. Paul, MN US
Posted 60 months ago
Position No Longer Available
Position No Longer Available
Job Description
Job Description

Assists in the oversight of the Collections Department.  Manage all aspects and responsibilities of the collection cycle for a team of collectors.  Maintains accountability for compliance with all laws, regulations and policies governing our industry. 

Essential Duties
  • Provides leadership and supervision for facility and all direct staff
  • Has a thorough knowledge of the operating system, reporting functions and overall collection process
  • Ensures quality level maintained and “friendly but firm” mission enforced
  • Ensures that policies and procedures are followed
  • Follows all corporate guidelines and responsibilities
  • Promotes company recognition and growth within the community
  • Develops new ideas or processes and  monitors results
  • Provides continued training and leadership for all collections personnel
  • Ensures both he/she and his/her staff thoroughly document all collection efforts on accounts
  • Provides training to his/her staff to correct deficient areas noted in reviews or audits and taking corrective action with his/her staff when necessary
  • Resolves debtor complaints and handles account problem resolution
  • Providing highly effective collection training on how to collect the different types of debt owned by Cavalry Investments.
  • Convey production expectations; How to work a file, number of accounts worked number of promises, and collection dollars.
  • Work 50-55 hours per week
  • Other duties as assigned

Skills/ Qualifications

  • BA/BS or equivalent experience
  • 3 years 3rd party collection experience & 5+ years collection experience
  • Leadership experience in the call center environment
  • Strong computer skills in MS Office and Outlook
  • Thorough knowledge of the FDCPA, FCRA and applicable laws, regulations and policies governing collections
  • Strong collection talk off and negotiation skills and success at collecting outstanding debts
  • Organizational skills with the ability to effectively handle multiple tasks
  • Excellent problem-solving skills and attention to detail
  • Excellent verbal and written communication & excellent interpersonal skills
  • Ability to motivate and direct group interactions

To learn more about Cavalry Portfolio Services and our career opportunities, visit us at:                                      

Cavalry Portfolio Services is an equal opportunity employer and is committed to a drug-free workplace


Special Notes/Instructions
Email resumes to
Position No Longer Available
Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Hours per Week
Salary and Benefits
Required Education
Bachelor's Degree
Required Experience
3 to 5 years
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