Cavalry Portfolio Services, LLC

Collections Manager Job at Cavalry Portfolio Services, LLC in St. Paul, MN

[Position No Longer Available]

Collections Manager
Job Location(s):
St. Paul, MN
Start Date:
Special Notes/Instructions:
Email resumes to
Employment Term:
Employment Type:
Full Time
Hours per Week:
Starting Salary Range:
Required Education:
Bachelor's Degree
Required Experience:
3 to 5 years
Required Security Clearance:
Related Categories:
Customer Service - Call Center, Banking - Credit/Collections, Finance - Management

Position Description

Job Description

Assists in the oversight of the Collections Department.  Manage all aspects and responsibilities of the collection cycle for a team of collectors.  Maintains accountability for compliance with all laws, regulations and policies governing our industry. 

Essential Duties
  • Provides leadership and supervision for facility and all direct staff
  • Has a thorough knowledge of the operating system, reporting functions and overall collection process
  • Ensures quality level maintained and “friendly but firm” mission enforced
  • Ensures that policies and procedures are followed
  • Follows all corporate guidelines and responsibilities
  • Promotes company recognition and growth within the community
  • Develops new ideas or processes and  monitors results
  • Provides continued training and leadership for all collections personnel
  • Ensures both he/she and his/her staff thoroughly document all collection efforts on accounts
  • Provides training to his/her staff to correct deficient areas noted in reviews or audits and taking corrective action with his/her staff when necessary
  • Resolves debtor complaints and handles account problem resolution
  • Providing highly effective collection training on how to collect the different types of debt owned by Cavalry Investments.
  • Convey production expectations; How to work a file, number of accounts worked number of promises, and collection dollars.
  • Work 50-55 hours per week
  • Other duties as assigned

Skills/ Qualifications

  • BA/BS or equivalent experience
  • 3 years 3rd party collection experience & 5+ years collection experience
  • Leadership experience in the call center environment
  • Strong computer skills in MS Office and Outlook
  • Thorough knowledge of the FDCPA, FCRA and applicable laws, regulations and policies governing collections
  • Strong collection talk off and negotiation skills and success at collecting outstanding debts
  • Organizational skills with the ability to effectively handle multiple tasks
  • Excellent problem-solving skills and attention to detail
  • Excellent verbal and written communication & excellent interpersonal skills
  • Ability to motivate and direct group interactions

To learn more about Cavalry Portfolio Services and our career opportunities, visit us at:                                      

Cavalry Portfolio Services is an equal opportunity employer and is committed to a drug-free workplace
[Position No Longer Available]
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