Service Call Center Representative
White Bear Lake - Highway 61 Auto Strip
White Bear Lake, MN US
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Posted 53 months ago
Position No Longer Available
Position No Longer Available
Job Description
POSITION SUMMARY
The Service Call Center Representative is responsible for professional scheduling of all appointments for the service department in a manner that promotes a smooth flow of appointments through the service department. The coordinator schedules appointments so as to maximize customer convenience while meeting the advisors and technicians availability. 
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
 
Essential Functions Statement(s) 
  • Answer incoming calls to provide information, schedule appointments and receive customer and vehicle information.
  • Listen to customer concerns, comments and requests to provide clear explanation on the repair order.
  • Provide accurate cost and time estimates for needed maintenance and repairs.
  • Contact customers to confirm appointments prior to scheduled appointment.
  • Perform follow-up calls to service customers to ensure satisfaction with their service visit.
  • Handle customer complaints and concerns while maintaining high customer satisfaction standards.
  • Build and maintain strong relationships with customers and co-workers.
  • Other duties as may be assigned by manager. 

POSITION QUALIFICATIONS

Competency Statement(s)
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Reliability - The trait of being dependable and trustworthy.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. 

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED)
Experience: One to two years related experience required.
Computer Skills
Knowledgeable in general computer operations. Ability to learn specialized computer programs including ADP Dealer Management (or similar) and X-Time systems. Ability to become proficient in the use of dealership and franchise websites.
 
Other Requirements
General knowledge of vehicle mechanical operations is beneficial. To be successful in this position, the employee must be responsible and have a strong work ethic, maintain a professional personal appearance and possess excellent interpersonal communication skills.
 

 

Position No Longer Available
Job Summary
Start Date
Immediate
Employment Term and Type
Regular, Full Time
Salary and Benefits
Depending on qualifications
• Comprehensive training • Medical / Dental Insurance • Life Insurance / Short Term & Long Term Disability / Cancer Insurance • 401(k) Retirement Plan • Paid Time Off and Holiday Pay • Potential for other opportunities within the company • $12 per hour
Required Education
High School or Equivalent
Required Experience
1 to 2 years
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