Helgeson Enterprises, a leader in rebate processing and energy incentives has an immediate opening for a strategic and creative individual to manage the overall project direction from analysis through implementation, primarily for projects with moderate to high complexity and impact across multiple business units.  This position provides direction in utilizing an established system development methodology for business/systems analysis, conceptual design, development, testing and implementation.  Senior Account Managers are responsible for managing project resources and provides front line leadership to project team and associates.  In addition, Senior Account Managers will bring a strategic presence to the client relationship, leveraging Helgeson’s capabilities in response to specific client opportunities, up to and including pricing agreements

Responsibilities

• Responsible for the successful execution of assigned complex strategic client jobs throughout the entire job process via hands-on or through the assistance of others
• Manages client relationships and expectations on a daily basis to ensure client satisfaction through daily review of appropriate data and ensures appropriate action is taken
• Continuously monitor client activities to exploit organic growth opportunities
• Demonstrates leadership skills through involvement in department and company key initiatives
• Maintains and develops in-depth knowledge of all products and services offered by Helgeson Enterprises
• Lead client conference calls and internal meetings
• Master best practices to present Helgeson processes and recommendations as well as reference industry standards
• Counsels and advises clients as well as appropriate departments, on all new projects and changes to existing projects
• Set-up, QC and test new projects in Helgeson Enterprises’ Rebate Management Software
• Monitors and ensures accurate and on time setup of all jobs for assigned clients
• Regularly and continuously monitors program status and results, and determines areas for increased program efficiency and quality improvement
• Identify and deploy strategic initiatives to mitigate client concerns and drive customer satisfaction
• Masters the impact changes have to projects and processes to ensure risks are minimal or non-existent prior to execution
• Communicate relevant client issues and opportunities to all appropriate personnel on a timely basis and monitor issues for effective, appropriate and on time resolution.  Ensure appropriate action plans are developed and implemented to address all client/job issues
• Ensure month end reports and invoicing is accurate
• Viewed as a mentor to all team members, peers and other departments
• Train Account Coordinators, Account Representatives and Account Managers within the department on client specific and system knowledge
• Motivates qualified staff to effectively carry out departmental functions and corporate goals through coaching and counseling of team members
• Key member of Implementation Team
• Leads new client implementations, as well as large project initiatives when appointed
• Understand new industries/business segments and become a subject matter expert
• Continuously seeks to improve work processes and individual performance
• Strives for and adheres to all quality issues within the department; identifies and reports quality issues

Knowledge and Skills Requirements

• Excellent customer service and organizational skills along with strong attention to detail
• Ability to take initiative, work independently or delegate tasks as appropriate
• Ability to work in a fast-paced, team-oriented work environment
• Must work well with others and have ability to collaborate and cooperate with internal and external customers
• Excellent written and verbal communication skills, with ability to effectively communicate with internal and external customers
• Ability to effectively manage sensitive and confidential information in a professional manner
• Ability to prioritize, multi-task, and easily adapt to change
• Strong problem solving and critical thinking skills
• Must meet deadlines, accomplish tasks at agreed upon time structure
• Wide degree of creativity and latitude
• Proficient in Microsoft Office
• Strong work ethic

Working Conditions

• Working conditions are normal for an office environment

Qualifications

• Bachelor Degree
• 5 years of account management experience