Purpose:

Performs basic diagnostics, service repairs and maintenance work on customer and/or dealerowned

agricultural and turf equipment. May require some direction or guidance from the

Service Manager or senior technicians. Consistently exhibits MidWest Machinery Company’s core

values of Commitment, Passion, Progressiveness, Integrity, and Value Delivery.

Responsibilities:

o Performs basic diagnostics and repairs on agricultural and turf equipment and established Ag

Management Solutions (AMS) products

o Maintains a clean work area and performs work in a neat and orderly fashion

o Follows all safety rules and regulations in performing work assignments

o Completes all reports and forms required in conjunction with work assignments

o Accounts for all time on a repair order and for all material used in performing assigned duties

o Interacts in a positive and respectful manner with customers and fellow employees

o Meets time expectations of punctuality and productivity

o Participates in Service EDUCATE Training programs required for the development of skills and

knowledge

o Maintains current knowledge of John Deere and competitive products

o Maintains condition of vehicles, inventory, tools and equipment

o May perform diagnosis and repair in the field

o Shares knowledge and skills with other company technicians

o Performs other duties as assigned

Experience, Education, Skills and Knowledge:

o 1+ years of experience performing service repairs or certificate/diploma from a recognized

program

o Ability to perform basic repairs and required maintenance using special tools and equipment

following Technical Manual procedures

o Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of

agricultural and turf equipment

o Ability to use Service Advisor and basic computer functions

o Ability to work extended hours and weekends

o Ability to operate vehicles and equipment used for diagnostic purposes

o Proficient oral and written communication skills

o Basic Service Technician certification preferred

o High School Diploma or equivalent experience required; Associates degree preferred

Service Technician

Salary Grade:

FLSA Status: Non-Exempt

Effective Date: August 2012

o Valid driver’s license and insurable driving record and fork lift certification preferred

Physical and Mental Requirements:

o Frequent bending and stooping

o Ability to repeatedly lift up to 75 lbs.

o Standing for extended periods of time

o Occasional work outdoors in extreme heat or cold, rain or snow

o Occasional work on ladders

o Ability to use a forklift/skidloader

o Occasional work in confined spaces