In an ever increasingly competitive environment, it is critical that companies monitor how well their products and services are performing with respect to their customers expectations. The link between customer satisfaction and hard financial metrics has been well established and companies that place a premium on keeping their customers happy reap the financial rewards.

For over 40 years the RDA Group has been providing our clients with custom research solutions to track product quality and customer satisfaction. Whether it is through a large scale global customer tracking study or a low volume Business to Business survey, RDA can develop a customized program to meet your needs.