Location: Allentown, Pennsylvania, United States
Posted Date: 04/25/2024
We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!
**TEMPORARY / SEASONAL POSITION**
30 Days ONSITE TRAINING at our Allentown, PA office:
7350 Tilghman Street
Allentown, PA 18106
3rd floor
$15.00 Starting Salary for Temporary Position
+$1.00 Language Premium for Bilingual Spanish!
+$1.00 Shift Premium for late shifts!
-Virtual Microsoft Teams interview required-
PERKS:
Job Summary:
We are searching for polite, professional Customer Service Tech Support Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Tech Support Representative will be responsible for supporting customers through inbound calls, outbound calls, emails, and chats for consumers with inquiries regarding setting up devices and apps for a medical device. The Customer Service Tech Support Representative will use knowledge, skills, resources, and tools to answer questions, assist with product set-up, provide general product information, review capabilities, key features, functionality, and provide product/platform troubleshooting. The focus for this role is to provide a seamless and exceptional customer experience with every interaction to increase product adoption and build Customer and Brand Loyalty.
Responsibilities:
Requirements:
Qualifications:
Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.