Clinical Care Coordinator *Based in Boynton Beach, FL*
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- 1126803_RR00090403
- Administrative/Office Support, NLF-Access Ctr Clinical AmbOps (F107), NYU Langone Health in Florida
- Full-Time/Regular
- NYU Langone Health in Florida
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- Monday – Friday
ABOUT NYU LANGONE HEALTH
NYU Langone Health is a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital for quality and patient safety by Vizient, Inc., and with 10 clinical specialties among the top 10 in the nation according to U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 320 locations throughout the New York area and in Florida, including six inpatient locations, a children’s hospital, and four emergency rooms. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, NYU Grossman School of Medicine, and NYU Grossman Long Island School of Medicine. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, and Instagram.
Working at NYU Langone Health
At NYU Langone Health, administrative and temporary support professionals play a critical role in our organization. These intrepid individuals work in the background coordinating meetings, performing data analysis, scheduling interviews, and so much more. They ensure our doctors, nurses, and allied health professionals can focus on what matters — our patients. Plus, NYU Langone Health encourages and supports the development of our temporary staff by providing training. Thanks to the support they receive, nearly 50% of our temporary employees end up transitioning into permanent roles every year.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Position Summary:
We have an exciting opportunity to join our team as a Clinical Care Coordinator.
This position is responsible for care coordination across the continuum of health care delivery with emphasis on services received outside the inpatient hospital setting. Care coordination includes assessing healthcare needs, identifying problems and opportunities for improvement, implementing interventions, managing the patient care transition process, assisting patients throughout care episodes, coordinating and facilitating care for patients with complex and chronic conditions, and promoting evidence-based healthcare services. This position provides services to support program outcomes of reduced admissions/readmissions, reduced emergency department visits, improved medication compliance, reduced gaps in care, improved patient care coordination, and increased patient satisfaction with the health care experience. The individual in this position serves as a clinical liaison and must demonstrate awareness and recognition of the plan of care across the continuum in order to direct patient care. This position also provides clinical leadership for patient care coordination that is consistent with the philosophy and goals of NYU Langone Health, the NYUPN Clinically Integrated Physician Network and the Network Integration Department. The position must work in collaboration with internal and external providers, other NYULH staff and insurance payers to ensure achievement of high quality outcomes for patients/families.
Job Responsibilities:
- Provide care coordination for patients as assigned in compliance with appropriate policies and procedures and contractual requirements
- Conduct comprehensive assessments, identify problems/issues, establish goals, implement interventions, reassess needs, and establish appropriate timeframe for frequency of follow-up activities.
- Provide closure and referral services as appropriate and notify providers of readmissions and significant clinical status changes as appropriate
- Engage patients in taking a proactive role for managing their health, medications, treatment and rehabilitation needs, and follow-up appointments. Refer patients to appropriate community based, health plan or other programs.
- Identify patients that have been hospitalized and monitor clinical status
- Interact with relevant stakeholders to support regular interactions with program patients (Ex. – health plans, contracted NYUPN practitioners, other providers, Post-acute Care Providers, office staff, etc.)
- Follow evidence based guidelines and contact standards to facilitate closure of gaps in care and encourage use of in network services
- Oversee and monitor activity by other staff members in relation to assigned patients to ensure compliance with associated policies and procedures and timeliness of completion.
- Be a professional role model to all levels of staff by considering the needs and behaviors of specific patients in a culturally competent manner and incorporating expertise, critical thinking and related experience in care of patients and families
- Participate in the development, communication and implementation of care coordination process standards relevant to service scope
- Assist with precepting and training team members as needed (new hires and during implementation of new workflows)
- Initiate/maintain professional development plan including goals for self-improvement and to sustain clinical and NYULH competencies; attend and participate in program/initiative teleconferences, program enhancement trainings and meetings as required
Other duties as required
Minimum Qualifications:
To qualify you must have a Current license to practice as a Registered Nurse in New York State and Florida
Bachelor of Science in Nursing
3-5 years of clinical experience in the ambulatory, managed care, or medical-surgical setting, with experience caring for the population targeted for care coordination
Strong interpersonal communication skills, customer service skills, problem-solving skills
Strong time management skills and ability to work independently
Strong critical thinking and creative problem solving skills
Ability to be a clinical leader and change agent
Able to collaborate with staff across the organization, including physicians, social workers, etc.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Comfortable working in an electronic health record, particularly Epic.
Required Licenses: Registered Nurse Lic- Florida, Registered Nurse License-NYS
Preferred Qualifications:
2 or more years of experience working in a health plan, home health care, or ambulatory setting as a care manager
Membership in care/case management and/or related professional organization
Certification in Case Management, American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) or Certified Professional Healthcare Quality (CPHQ).
Masters of Science in Nursing or relevant health-related field.
How Our Employees Grow
Reginald P.
Administrative Support Supervisor
“My entire career journey with NYU Langone Health has been within the Emergency Department in various roles. It has always been humbling working with amazing people who are dedicated to helping others. Having the opportunity to work for the best Emergency Department in all of New York City is something I take with great pride and honor.”
Noa L.
Lead Access Center Representative
“When I first began working at NYU Langone Health, I felt a sense of belonging and realized this is where I want to spend the rest of my professional career. Since joining, I’ve pushed myself to do well in every position I have and to advance. I not only enjoy my current role, but I also enjoy learning about new topics. I am excited to explore what else NYU Langone has to offer me in my career.”
Madelyn B.
Senior Medical Secretary
“I knew that by choosing to work at NYU Langone Health, I’d grow into a role I always aspired to achieve. I wanted to experience a top-quality healthcare setting and work in the best hospital in New York City. I’m bilingual in English and Spanish, and through NYU Langone. I was able to obtain my Spanish Medical Interpreter Certification through their continuing education benefit.”
Nicolyn L.
Departmental Secretary
“I decided to build my career at NYU Langone Health because of the vast opportunities and room for growth I knew existed here. I felt that I’d be able to reach my full potential within the organization.”
Tammy S.
Sr. Practice Manager
“Patients and employees choose NYU Langone Health for the NYU Langone experience. As staff, we are given the opportunity every day to make a lasting impression by being a part of a patient –centered medical team. Part of our mission is to serve and discover through an integrated academic culture that is devoted to excellence in patient-care and education. NYU Langone serves its staff by encouraging us to discover how we fit into the big picture by supporting our career goals. The hospital provides many resources to enhance our personal and professional development. I have utilized the amazing tuition assistance benefit to help me obtain a Master’s Degree in public Administration, and have always felt emboldened to dream big and provided the support to succeed along my career trajectory.”
Maria P.
Administrative Coordinator
“NYU Langone Health offers several career and learning opportunities, and a great benefits package for staff, which are strong motivators to build a lifelong career in the organization.”
Johanna J.
Hospital Concierge
“NYU Langone Health supports their employees and will provide you with many opportunities to grow through their career development program. In my current position, I took a refresher course in Microsoft Word to enhance my current skill set. I am looking forward to taking more courses at NYU Langone to further my skills.”
Abiodun N.
Admin Manager
“What we do at NYU Langone Health is very impactful. I’m proud to be a part of the movement that provides for and supports the community. I love when I get to collaborate with my staff. I strive to make them feel included and heard. The teams I’ve worked on have always been welcoming, and we all continue to work together to reach our goal.”