Salary:
About Tergar:
Tergar Meditation Community supports individuals, practice groups, and meditation communities worldwide in learning to live with awareness, compassion, and wisdom. Grounded in the Tibetan Buddhist lineage of our guiding teacher, Yongey Mingyur Rinpoche, our online and in-person programs are accessible to people of all cultures and faiths, and support a lifelong path toward the application of these principles in everyday life. Tergar International is a 501(c)3 non-profit organization that develops and delivers Tergar programs, in partnership with our sister organization Tergar Asia. Tergar International is based in the United States of America in the Twin Cities of Minneapolis/ St. Paul, Minnesota, with nearly 60 employees and core contractors who work in various locations around the world.
Job Summary:
The Customer Service Specialist will interact with the company's customers by addressing inquiries and resolving support requests, generally providing higher customer support on a specific product or service.
Duties/Responsibilities:
- Interacts with a customer support system to provide support and information on products or services.
- Collects and enters orders for products or services.
- Fields customer questions and support requests; when the issue is beyond the representative's knowledge, forward it to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Required Skills/Abilities:
- Fluency in both English and Spanish is required.
- Excellent communication skills including active listening.
- This is a work-from-home position. The candidate will need:
- A reasonably fast and reliable Internet connection
- A late-model computer
- Service-oriented and able to resolve customer grievances.
- Willingness to do customer support on a daily basis via an online ticketing system (Freshdesk)
- Proficient computer skills with the ability and willingness to learn new software:
- HTML skills
- WordPress proficiency
- CSS skills recommended
- Excel, Google Suite, Freshdesk
- Experience with or willing to learn CRM and LMS
- Experience with or willing to learn project management software such as Jira is a plus
Additional skills and experience:
- Knowledge of, or ability to learn product, service, or area of customer service specialization.
- Engineering or CS background preferred
- Strong written and communication skills
- Excellent interpersonal and customer service skills
- Strong eye for detail
- Strong editorial and proofreading skills
- Good creative and intuitive problem-solving skills around technical issues
Job Classification
- Non-Exempt Hourly position
- Full-Time (40 hours per week)
Compensation and Benefits
- This is a 100% remote position that requires reliable internet access and personal workspace
- Benefits include an employee health insurance plan (if the employee is based in the US), 200 hours of paid time off (PTO) annually, 40 hours of paid retreat time (PRT) annually, professional development opportunities, complimentary access to Tergar community programs, and reduced registration fees for Tergar retreats with Mingyur Rinpoche.
Submission Deadline
December 12th, 2022
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