Title: Windows/VMware Administrator
Job Type: Direct Hire/Full Time
Location: Minneapolis MN
Job Description:
* This Operations Engineer role will support the infrastructure environment by pro-actively monitoring infrastructure events, effectively respond to and coordinate resolution of issues, and manage change within the server and storage environments. General responsibilities will include the following:
* Perform the tasks related to the Windows and VMware operations related tasks.
* Perform the New VM provisioning, Decommissioning and windows upgrade etc.
* Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies.
* Pro-actively monitor the stability and performance of various technologies within area of expertise and drive appropriate corrective action prior to an incident or problem occurring.
* Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
* Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.
* Independently identify key issues, patterns and deviations during the analysis.
* Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.
* Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans.
* Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business.
* Perform ITIL operations like change, Incident & problem management within the Service Now.
* Contribute development of execution of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.
Education & Required Experience:
* Degree in Computer Science, Engineering, or equivalent academic qualification.
* 5 - 8+ years of professional experience in administration, configuration & support of Windows Server 2012, 2016 & 2019 platform
* Mandatory: Candidate should have worked in Level 2 (L2) or L3 Server Support Team for minimum 4 years
* Optional: Should have adequate experience & skill in manage AWS Cloud Environments & Hybrid Environment (Training on AWS SysOps Track would be an advantage)
* Mandatory: Should have adequate exposure & proficiency in managing VMware vSphere 6.x environment (clusters/farms).
* Candidate must preferably be from Production Support background having managed infrastructure hosted across diverse geographies. He should be familiar with activities like Patching, Upgrades, Migration, Refresh, etc.
* Should have ample exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities should be component of candidate's responsibilities.
* Prior exposure towards ServiceNow is desirable
* Strong attention to detail and with ability to focus on quality and efficiency.
* Ability to communicate and articulate technical information across various organizational levels
* Highly innovative problem solver with strong analytical and customer service abilities required.
* High reasoning aptitude and ability to quickly understand complex operating environments.
* Strong thought leadership and motivation with the ability to work independently