If you love building solid customer relationships, this Customer Service Representative position via Robert Half in the growing Retail industry might be for you. Are you looking for an excellent career opportunity? This Customer Service Representative position could be for you, if you are articulate and highly-skilled. If you're looking for a long-term contract / temporary to hire position in Minneapolis, Minnesota, this Customer Service Representative opportunity could be for you! If you like the idea of working in a dynamic, rapidly-changing call center, this position could be for you.

Your responsibilities in this role

- Field and send written business correspondence

- Handle incoming telephone calls

- May support business development and client referral goals by actively cross-selling and referring customers

- Provide accurate, friendly customer service in a timely fashion- Ability to navigate multiple computer systems and applications

- Strong customer service and office administrative skills

- Excellent problem-solving skills

- Upbeat, positive attitude and an approach to work rooted in professionalism

- Strong proficiency in Excel and other Microsoft Program skills required

- Call Center Customer Service experience

- navigating basic office equipment and protocols experience

- Microsoft Office Suites experience highly desired

- Knowledge of customer service

- Foundational knowledge in Resolve Customer Service

- 1+ years of past relevant experience

- Strong communication skills and able to receive criticism well

- Demonstrated talents in communicating and interacting with clients/customers, both internal and external

- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- No stranger to performing extensive research to resolve complex customer inquiries

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!