Description:

What is the specific title of the position?
- Systems Management Consultant

What Project/Projects will the candidate be working on while on assignment?
- myclient.com member portal

PROJECT INFO: myclient.com has a number of critical API services that other cross - functional teams like Rally Health, H4Me, Live and Work Well etc. are dependent. It is important to have a stable non-production and production environments to reduce any potential impacts from deployments and any infrastructure changes. Besides managing and establishing governance processes, the resources who would be part of the myclient production support team would also be accountable to manage the incident remediation process and co-ordinate with other teams for any issues that would have impacted the myclient services.

Is this person a sole contributor or part of a team?
- Part of a team

If so, please describe the team? (Name of team, size of team, etc.)
- myClient production support team - 3 onshore and 3 offshore

What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis)
- Monitor the environment health and drive improvements to enhance availability and performance
- Execute processes and activities that focus on restoring service after an incident occurs
- Participate in an on - call rotation with other team members
- Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident management
- Create and drive permanent solutions and improvements after root cause is identified
- Identify opportunities for automation and operational efficiencies
- Develop and/or update Standard Operating Procedures as needed
- Provide support for code deployments

Required Qualifications
3+ years of Technical Applications support preferably in a hosted services environment
3+ years of technical experience with the following:
UNIX based operating systems
Build and Deployments
Relational Databases (mySQL, DB2)
Strong troubleshooting and analysis skills
Microsoft Office Suite experience

What software tools/skills are needed to perform these daily responsibilities?
- SOAP UI, Reflection, putty, Jenkins, GitHub, AntHill Pro, TOAD/Aqua Studio/SQL Developer

What skills/attributes are a must have?
- Very Good communication skills (written and verbal)
- Able to drive issues independently by reviewing server application logs
- Able to work with different teams (Infrastructure, DBA, System Admins, Developers)
- Application build and deployment process
- Able to write and run queries against mySQL, and DB2 DB

What skills/attributes are nice to have?
- Familiarity with Dynatrace, New Relic, Splunk, AWS, Datadog, Websphere Administration
- Knowledge with service oriented architecture and API management tools
- Healthcare IT experience

Where is the work to be performed?
- Remote

What are the work hours? (ex. 9am-5pm, day/night shifts, rotating shifts, etc)
- Rotating shifts

What type of interview process is preferred? (Face to face, phone, Skype, or a combination of the three)
- Video Conference if Remote
- How many rounds? Up to 2 rounds
- How technical will the interviews be? Fairly technical.

What does the ideal candidate background look like (ex: healthcare specific background, etc.)?Extensive experience with production support capabilities such as fluent with application monitoring tools, coordination with necessary teams to resolve production issues, excellent communication skills, etc.

**Are you open to candidates that cannot convert to FTE without sponsorship? No.