We are looking for a Collections and Billings Analyst who will drive the collections and billings processes for reseller partners and customers, primarily in North America. The ideal candidate will have a background in accounting, finance, or business administration and thrive in a fast-paced, high-growth global environment. This is a great opportunity for someone who is results driven and organized with strong communication skills.

What will you be doing?

• Reach out to customers to inquire about past-due payments
• Develop understanding of billing requirements per customer contracts
• Collaborate across the organization to research billing requirements and resolve customer inquiries
• Follow-up with customers and reseller partners on outstanding issues
• Follow billing policies and procedures to execute complex billing activities
• Update and maintain status reporting for past due accounts
• Other projects as assigned

What skills will make you successful?

• Ability to drive the collections and billings functions and achieve results
• Organization and prioritization of time and workload
• Follow-up with customers and partners to ensure issue resolution
• Collaboration across teams to research and resolve issues
• Timely and clear communication across multiple formats

Requirements

• BA/BS degree in Accounting, Finance, or a related business field or equivalent experience
• 2+ years of collection experience
• Proficient with Microsoft Excel
• SaaS/software/technology experience preferred
• Experience with Workday and Salesforce.com preferred

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value mostworkplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, youll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. Weve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #20 on the 2020 Fast 50 list, named one of BCs Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.