POSITION SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enroll participants and their families into the MFIP program and develop Individual Plans focused on personal empowerment and participation.
• Assess and set goals with families and prepare them to engage in activities that enhance children’s development and early learning.
• Assist participants in accessing public and private resources to meet the goals established in the plan.
• Coordinate activities, make referrals, and provide services related to the program including support groups, personal empowerment, parenting skills workshops and more.
• Seek out information and resources to effectively support families in developing and reaching their goals.
• Developing and facilitating workshops to support families in achieving stability and reaching their goals.
• Complete all case noting, reporting and program administrative requirements using different computer databases including Workforce One.
• The Cultural Navigator is responsible for achievement of program outcomes and be knowledgeable about contractual requirements and CLUES policies and procedures while conducting work whiting those guidelines.
• Promote integration of services within CLUES. Services may include, but are not limited to: Education, Income Supports, Financial Empowerment, Mental Health, Chemical Dependency, Community Health, and Family Services. 
• Document client’s activities and progress achieved by using Workforce One and case notes. Maintain organized, updated, and easy to follow case files.
• Case note any client contact within 24 hours of event.
• Collect and maintain all necessary client data and documentation in accordance with program requirements.
• Maintain client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations, and ethical standards.
• Provide accurate and timely reports as required; follow-up to ensure the achievement of assigned program outcomes.

Other Job Duties

• Promote the mission, operating values, and services of CLUES within the community.  
• Provide organization-wide support and carry out other responsibilities as assigned by supervisor. 

SUPERVISORY RELATIONSHIPS

• This position has no supervisory responsibilities. 

QUALIFICATION REQUIREMENTS

Education, Experience & Key Abilities

• Associate degree in social work, psychology, counseling or related field and/or a minimum of three years of related work experience required. 
• Bilingual in English and Spanish required.
• Experience working with culturally and linguistically diverse individuals in a service-oriented environment required. 
• GCDF (Global Career Development Facilitator) preferred. 
• Experience in case management preferred. 
• Relevant experience working with Latino communities required. 
• Knowledgeable of the immigrant journey and experience. 
• Good understanding of MFIP and community resources in Ramsey County preferred. 
• Can relate to, support, and collaborate with people of different backgrounds. 
• Excellent analytical, organizational and time management skills required. 
• Enthusiasm and commitment to work as a team member 
• Demonstrated success in independently taking on tasks, working as a self-starter
• Ability to provide accurate and timely reports
• Good understanding of the school system and ability to help families navigate it. 
• Knowledge of practices associated with evidence-based effective parenting programs preferred.

Language Skills 

• Effective communication in English and Spanish, both verbally and in writing, required.
• Ability to read, analyze, and interpret written materials, including reports, contracts, and proposals.
• Ability to effectively present ideas and information in an organized and effective manner, including writing reports.
• Ability to maintain accurate documentation and respond appropriately to questions from clients, co-workers, management and external parties.

Transportation

• Must have a reliable motor vehicle for independent transportation, valid driver’s license, proof of automotive insurance, and maintain a good driving record. Must submit to and pass annual recertification of compliance with CLUES Automobile and Transportation Policy and driving record check.

Computer Skills 

• Proficient working knowledge of email software, the Internet, databases, and common Windows-based programs, including Microsoft Office Word, Excel and PowerPoint required.  
• Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties. 

WORKING CONDITIONS

Background check

• Must pass a criminal background check and driving record check. As a condition of continued employment, staff person may be required to submit to periodic re-verification of these background checks.

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