Canteen One is seeking an Account Coordinator to provide support to our Client Managers for program projects and client initiatives. Those who excel in managing multiple accounts and tasks will thrive in this position. Your initiative to handle escalated service calls and manage clients allows our Client Managers to be more proactive and build and sustain their client relationships, while also handling larger pieces of business. You will work closely with Client Managers and Operations to facilitate workflow and assist with execution of projects and new client programs to ensure successful and timely implementation.

Essential Duties & Responsibilities

• Act as first level escalation for the customer service team on unresolved client issues
• Manage, communicate, and resolve issues such as installation delays, service problems, pricing or rate issues
• Resolve disputes between client locations and vendors by working with internal team members
• Manage projects such as new store openings, new client rollouts, client
• Communicate the client's expectations to operations and customer service
• Determine internal resource requirements of projects based upon project needs
• Establish and communicate a usable and well-communicated schedule
• Provide project status summary reports and updates to Client Managers and other team members
• Support activities for Client Manager's clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
• Manage assigned lower-volume clients and build client relationships
• Run Business Objects reports to verify information and proper setup in JDE
• Access Streamware to validate catalog maintenance and service levels

Qualifications

• High school diploma required; post-secondary education is strongly preferred, and a Bachelors' degree preferred
• With a bachelor's degree, six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experienced is required
• Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships
• Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements and workload
• Proficient with Microsoft Word and Outlook
• Intermediate Microsoft Excel experience required - not just data entry - calculations, VLookup, data
• Experience in JD Edwards and Business Objects or similar ERP program (i.e. Oracle, PeopleSoft, SAP) and report writer program (i.e. Crystal Reports) strongly preferred