Our Exciting Opportunity:

We are now looking for an Access Services Operations Specialist. In this role, you will make content accessible to audiences with sensory disabilities on behalf of customers (for example Deaf or hard of hearing, blind or partially sighted) or to speakers of other languages. You will also ensure that the access services files and streams convey messages in line with the relevant editorial and regulatory policies.

You execute and operate workflow tools and systems for the preparation and delivery of access services.

You will:

• Build access services files or streams
• Have expertise in operating production systems
• Be responsible for Quality control and reviewing
• Execute archiving & handling material
• Lead and drive administration & reporting
• Build translations

To be successful in the role you must have:

• Education: (Recruiter to supply educational requirements)
• Min years of experience: (Recruiter to supply)
• Domain experience: (Recruiter to supply area of expertise - e.g.: Cloud, BSS, OSS etc.)
• You have experience working with Service Delivery Process Models & Strategy
• Excellent English Skills
• Strong Customer Insight and knowledge
• Government & Industry Relations (GIR) Skills
• Knowledge of Ericsson products
• You will lead the team in delivering results and meeting Customer Expectations
• Planning & Organizing
• Independent and able to cope with Pressures & Setbacks
• Social and mentoring skills

Additional Requirements:

• (Recruiter to provide as needed)

Whats in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

COVID STATEMENT

The health, safety, and well-being of our employees is our priority. Successful applicants will be required to disclose their vaccination status prior to employment. Except for those positions designated as 100% remote, successful applicants who did not provide the required proof of vaccination will be required to test weekly and wear masks at all Ericsson and customer facilities. This includes employees with medical or religious exemptions with testing as an accommodation. Compliance with government and customer requirements regarding vaccination may preclude unvaccinated applicants from employment for a particular job.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at

The health, safety and well-being of our employees is our priority. Successful applicants will be required to disclose their vaccination status prior to employment. Except for those positions designated as 100% remote, successful applicants who did not provide the required proof of vaccination will be required to test weekly and wear masks at all Ericsson and customer facilities. This includes employees with medical or religious exemptions with testing as an accommodation. Compliance with government and customer requirements regarding vaccination may preclude unvaccinated applicants from employment for a particular job.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || United States : Georgia : Atlanta

Req ID: 637504