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To better serve our internal and external customer base, Nilfisk is seeking a Field Operations Sales Specialist to assist our regions with contract sales and increased service work by contacting our established customer base and new customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Field Operations Sales Specialist primary goal is to support service development and improve customer experience by contacting customers for increased service retention and the promotion and selling of contracts and service work. The position will support the Region and Director with strategic planning, lead generation and qualification, and day-to-day administration. They will help to support and fulfill the Service Process, while executing Contract campaigns and Service campaigns that target specific industries and initiatives as determined by our existing customer base and new customers.
Primary responsibilities include but are not limited to:
Planning
- Work as a team with Regions and Director to penetrate all accounts, as determined by existing customers or new customers
- Work with Director to develop call plans and required touchpoints to ensure required activity per day is met and results in contract attachments.
Prospecting
- Develop and execute Contract campaigns and Service campaigns
- Work with Director to develop cold call target lists; complete cold calls and qualify and finalize Contract attachment.
- Follow-up on all customers requiring assistance in contracts and Service
Service Calls
- Follow-up with end-users on open opportunities; record notes and next steps in SFDC
- Follow-up with customers 3-month, 6-month, and 12-month post-sale and installation of new equipment to solidify Nilfisk as their premier servicing partner and check about contract attachment.
Customer Support
- Provide basic troubleshooting and triage repairs; involve service operations when needed.
Triage and Solution Customer Issues
- Generate customer quotes as directed by Director
- Facilitate New Account Set-Up Process if new customer
- Review performance reporting and take action to solve customer challenges
Let's create a cleaner future together
Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?
Any job offer will be contingent upon proof of COVID-19 vaccination. Nilfisk will evaluate any legitimate requests for medical or religious accommodation.
Nilfisk, Inc., is an Affirmative Action/Equal Employment Opportunity Employer
Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity
Equal opportunity It is the policy of Nilfisk not to discriminate any employee or applicant for employment because of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Nilfisk to take action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.