CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.

Position overview

CWT Customer Care is seeking for a Global Bid Manager.

The objective of this role is to ensure consistency and professionalism on the preparation and production of high-quality bid responses that reflect CWT's position as a global leader specializing in business travel oversight. The global bid manager is responsible and accountable for the co-ordination of each stage of the RFP process and for the optimization of the bid process and deliverable.

Position Description

• Perform individual full review of client bid documentation to identify project timelines, submission guidelines, client objectives, evaluation criteria, key requirements (identifying red flag items/out of standard scope), composition of tender documents, assessment of bid questions (standard/strategic/SME/attachment file)
• Create core project team of internal stakeholders, including representation from Commercial Finance (global/regional), Solutions Engineering, others as appropriate
• Setup kick-off call for every bid. Invite core bid team + key stakeholders/business partners, lead meeting, record all action items and communicate these post-meeting.
• Perform bid outlining with Engagement Manager/Writer. Initiate meeting, perform joint categorization of questions (standard/strategic/SME/attachments), and agree division of tasks together.
• Build and maintain Buzz project space (if deemed of value on a per-project basis)
• Create and maintain a customized project plan. Agree key internal milestones in collaboration with the Engagement Manager/Writer and other key project stakeholders. Communicate project planning regularly, ensure agreed internal milestones and client deadlines issued are respected.
• Setup all draft review sessions and calls/meetings with stakeholders/SME's (Solutions Engineering, Commercial Finance, Legal, etc.) as appropriate to facilitate an efficient and well managed bid production process.
• Management of all SME enquires and regional/country requests
• Maintain a tracking list detailing the ongoing status of each project component (component owner, SME, format, due date)
• Communicate regular project status updates to all bid stakeholders, summarizing current state of play, status of all major bid deliverables, critical/red-flag items, project next steps
• Arrangement and leadership of meetings throughout bid timelines to facilitate the bid production process - in line with project plan and stakeholder needs
• Project management oversight and control of Graphic Design engagement in collaboration with Engagement Manager/Writer + opportunity owner. Ensuring defined process is followed in the completion and submission of Design Request Form.

• Perform review of Strategy to Win/Retain and in collaboration with the Engagement Manager/Writer, provide feedback (as appropriate) to Sales/Program Management lead
• Work in partnership with the Engagement Manager/Writer to ensure win themes/key strategy messages are incorporated into bid response and Executive Summary
• Work in partnership with Engagement Manager/Writer to reinforce the need for Sales/Program Management lead to provide direction during bid development process. Work to ensure directions and next steps are clearly communicated to stakeholders

• Work in close collaboration with Engagement Manager/Writer to develop bid response
• Ensure the production of the drafts is in line with the bid planning schedule for effective review by core bid team
• Take responsibility for the creation and finalization of attachment files
• Ensure proofreading review of bid response takes place on every bid.
• Ensuring bid response is validated as required in advance of submission

• Bid management of follow-up client clarification questions with core project team
• Management of the production/printing/distribution of materials for presentations
• Organizing a debrief session with appropriate stakeholders (e.g. core project team, GCO leadership, key contributors) identifying lessons learnt, opportunities for improvements.
• Managing post bid knowledge capture activities in collaboration with Engagement Manager/Writer, in line with Bid Content Solutions team processes.
• Complete Field Assessment Survey in collaboration with Engagement Manager/Writer
• Identifying quality improvements, opportunities for efficiency in the bid process
• Contributing to continual improvement of the quality of bid responses the team produces

#LI-Remote

Position Requirements

Experience & education:

• Experience
  • Five plus years of working in a matrixed organization
  • University degree preferred but not mandatory
  • Project Management experience
  • Database look up familiarity
• Languages
  • English fluent
  • Abilities to deal with a multicultural and matrix environment
  • Spanish/French would be a plus
• Knowledge, skills and abilities
  • Passion
  • Caring
  • Integrity
  • An understanding of various business models and industry verticals
  • Humor
  • Team player

For Costa Rican Candidates Only

• Full vaccination scheme ( ID and QR will be required)

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.