HISTORIC THEATRE GROUP, LLC, The Management Company for the State, Orpheum and Pantages Theatres in downtown Minneapolis is part of The John Gore Organization.

At Historic Theatre Group, LLC, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected and all voices are valued and heard. We are committed to fostering, cultivating and preserving a culture of equity, diversity, access and inclusion.

Summary
Ushers are one of the primary customer service components for the State, Orpheum and Pantages Theatres. They are the main contact for our guests, and are charged with the responsibility of creating a positive and inviting atmosphere for guests to enjoy the wide variety of performances that our theatres provide.

Duties and Responsibilities

• Assure that the theatre is in a "show ready" condition prior to the doors being opened to the public
• Greet guests as they enter the theatre
• Scan theatre tickets and direct guests to the proper entrance into the theatre
• Direct guests in finding their seats in the theatre in a courteous and professional manner
• Assist guests with special needs requirements as directed by the Floor Captain or Event Manager
• Insert program changes into programs; distribute programs as directed
• Respond to and provide direction to guests in emergency or evacuation situations in accordance with Theatre evacuation plan
• Provide direction to guests for any additional needs inside the Theatres
• Assist with crowd control and line movement in a calm and efficient manner
• Maintain the cleanliness and order of all theatre spaces and property
• Maintain neat appearance and wear complete uniform according to the uniform policy during all scheduled shifts
• Commitment to understanding all theatre policies and assist in ensuring they are followed
• Treat all guests, staff, and clients in a respectful and inclusive manner
• Perform other duties as assigned

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Cooperation
  • Establishes and maintains effective co-working relationships
  • Active listener
    
    
• Adaptability
  • Willing to work a variety of hours, mainly evenings and weekends; average of 3 shows/week
  • Able to work around unexpected changes of circumstance
  • Modifies a planned course of action based on new circumstances
    
    
• Team Orientation
  • Ability to work independently and with a team
  • Fosters team cooperation
  • Understands team roles and responsibilities
    
    

Qualifications aka KSAOs
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Background or experience in customer service and/or conflict resolution required
• Passionate about the live entertainment industry preferred
• Experience in the theatre, music and live entertainment business preferred

Communication Skills

• Effective verbal communication skills
• Ability to read, analyze, and communicate seating locations and directions
• Ability to respond to common inquiries or complaints from customers onsite
  
  

Critical Thinking

• Ability to tactfully and respectfully interact with a variety of people and cultures
• Ability to work quickly, efficiently, and use good decision making skills

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to:

• Stand and walk for extended periods of time
• Talk and hear
• Lift and/or carry up to 25 lbs
• Walk, sit, bend and squat
• View items at a close and distant range

Acknowledgement
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

VACCINATION REQUIREMENT
All employees working in our offices or affiliated venues are required to obtain and maintain up-to-date COVID-19 vaccinations. Those (i) who are disabled or who have a qualifying medical condition that contraindicates a COVID-19 vaccination, or (ii) who objects to being vaccinated on the basis of a sincerely held religious belief, observance or practice may request an exemption from the vaccination requirement.

EQUAL EMPLOYMENT OPPORTUNITY
The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The John Gore Organization's recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.