Job Summary:

Under the direction of the Energy Program Manager, this position is responsible to identify and schedule eligible participants for The Minnesota Energy Conservation Weatherization Program utilizing Energy Conservation's electronic workflow and several databases within prescribed timelines. The Energy Program Associate will utilize energy program knowledge to identify and document qualification information and advocate for and communicate with participants.

Job Responsibilities (Not all inclusive):

• Manage the phone system. Receive, evaluate and respond timely and appropriately to requests or inquiries.
• Inform participants about the energy audit, mechanical, weatherization, and inspection processes, as well as program guidelines.
• Perform intake screening, respond to participants in an emergency situation by verifying crisis, and determining eligibility.
  
• Maintain a quality customer service process; educate participants on all weatherization work to be performed, and provide outside referral information as needed. Establish and maintain collaboration with other Community Actions services, emergency services providers, energy vendors and community resources to meet the needs of participant's basic needs. Identify current community information that should be made available for clients.
• Management of incomplete information; (time sensitive letters, phone calls, information requests and matching follow up information with files).
• Perform outreach duties to inform and recruit program participants, as assigned. May recruit through outreach events, and community meetings.
• Maintain document intake workflow and files on the electronic records database (Laserfiche) and other program databases to ensure report accuracy and program file integrity.
• Other duties as assigned.
  

Education & Experience: AA degree in an administrative support, business or social services field and 1 year of experience in social services, customer service or related field, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Experience including intake, referral, advocacy and outreach preferred.

Abilities and Skills: In order to be successful in this position, the person will at minimum need to possess the following abilities and skills:

• Must be able to fulfill departmental goals and objectives using initiative, self-motivation, organizational skills, and sound judgment.
• Conflict management skills to handle difficult and/or stressful participant interactions.
• Ability to relate to and communicate effectively with a variety of multi-ethnic and socio-economic groups and/or individuals.
• Proficiency with Microsoft Office Suite.
• Strong verbal and written communication skills.
• Ability to type a minimum of 40 words per minute preferred.
• Must be able to work as a team member in a multi-focused environment.
• Ability to actively listen and ask questions to problem solve.
• Customer service, negotiation and crisis intervention skills.
• Strong analytical and problem-solving skills.
• Working knowledge of Minnesota's Data Privacy Act.

• Language fluency in Spanish, Somali, Hmong, or Karen preferred.

Department: Energy Conservation

Salary: $19.27/Hr, $19.74/Hr (Bilingual)

Languages: Spanish, Somali, Hmong, or Karen Preferred

Schedule: M-F, 40 Hours/Week

Benefits:

Community Action offers excellent benefits including generous paid time off (PTO), paid holidays, health, dental & life insurance, retirement, employee discount programs and more.

Background Checks:

Community Action conducts criminal background checks at the time of hire. Some positions require additional fingerprint and photo verification. Not all backgrounds are a barrier to employment.

Covid Vaccination:

As a condition of employment Community Action requires all employees to be fully vaccinated or have an accepted exemption form completed upon hire.

Posting Dates: 11/4/2021-Until Filled

Community Action is an Equal Opportunity Employer and will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.