Define business processes and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Implement system alignment with business processes.

Essential Functions

• Technical and implementation focus is on providing standard applications to resolve business needs/issues.
• Participates in identifying business system requirements and related business/application solutions for a specific business need.
• Gathers customer requirements for customized system solutions and provides alternative solutions.
• Writes and maintains system documentation
• Provides training and support directly to customers.

Knowledge and Skills/Technology Used

• Has basic knowledge of general business environment/operation and has general cost benefit awareness.
• Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems.
• Good written and oral communication skills in order to define parameters to meet business requirements.
• Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes.
• Creates documentation of business processes, training procedures, and standard operating procedures.
• Has basic understanding of Data Analysis and/or relational databases.
• Has basic understanding of system integrations and supporting technologies.
• Standard Microsoft Office skill set.

Typical Education

• Typically requires BS degree or equivalent combination of education and experience

Typical Range of Experience

• Typically 2-5 years of directly related experience