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Ceridian. Makes Work Life Better
This is our promise. Not only for our customers, but our employees as well.
Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year!
- Providing rapid response and resolution to incidents
- Developing solid product expertise
- Maintaining the highest level of client satisfaction by providing proactive support and consistently exceeding client expectations
- Producing high quality training material
- Monitoring, deploying and maintaining client production environments
- Reproducing and meticulously documenting software defects
- Assisting in a wide variety of operational projects including:
- Technical programming and scripting tasks
- Helping clients' transition to support and implement best practices
- Enhancing the client support experience
- Optimizing internal processes and procedures
- Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
- Proficiency with SQL and an understanding of relational database systems
- Typically, 2+ years of support experience
- Superior communication, organizational, and problem-solving skills
- Debugging proficiency, including ability to read and debug code using an IDE
- Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)
- Exposure to hosting and change management protocols
- Experience supporting HRMS, Payroll, or Workforce Management applications
- Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals
- French language skills
- C# / .NET / Silverlight
- Working Environment & Physical Demands:
- General office environment
- Ability to work flexible hours and a willingness to carry a work phone if required
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.
We encourage all individuals to apply for positions that fit their passions.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
- Job Family Technical
- Job Function Software Support
- Pay Type Salary
- Canada
- United States
- Virtual
Ceridian is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, veteran status or disability. EEO/AA Employer/M/F/Vet/Disabled.