Comfort Medical, a wholly owned subsidiary of Colopalst Corp, has an exciting opportunity for a Medical Records Specialist to join our Billing department.

You will be responsible for interacting with medical facilities and providers' offices in an effort to collect medical record documentation; management of medical files, and scanning them into the database.

Major Areas of Accountability

• Organize and maintain customer medical records by collecting pertinent and relevant information about customers, and uploading leads into the database.
• Review each medical record for missing documentation; check physician's notes for appropriate diagnosis to justify Comfort Medical's service; verify that the correct person has signed all paperwork such as physician's orders, and other documentation requiring signature.
• Ensure the correction of deficient documentation, and documentation requiring signature are received, and filed in the required time frame.
• Ensure accuracy of components within the files, and scanning into the system when applicable.
• Collect verbal orders, written copy of the verbal order, and the authenticated doctor's order prior to billing for supplies
• Identify and overcome objectives in an attempt to resolve complaints and ensure customer retention and satisfaction.
• Identify and report errors and quality deficiencies to manager
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests when applicable.
• Maintain customer records by entering information accurately, and completely.
• Keep equipment operational by following established procedures; report equipment malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhance the organization's reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job tasks.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Communicate effectively with teammates to ensure high quality, and timely expedition of customer requests.
• Remain knowledgeable of Medicare policies and federal/state regulations that affect sales activities, and interactions with physicians.
• Assists with shipping and other duties as required.

Basic Qualifications

• High school diploma or equivalent experience.
• English/Spanish bilingual preferred.
• Clerical skills including proficiency with data entry and computers programs.
• Willingness to engage in telephone direct sales.
• Ability to take initiative and work independently.
• Call center experience is desired as position entails a high amount of customer interaction over the phone.