Participate in daily testing operations at the College of DuPage main campus Testing Center. Assist in maintaining an optimal testing environment that adheres to National College Testing (NCTA) standards.

• Comprehend complex delivery methods and administer the numerous categories of tests including classroom make-up, Internet, flexible learning, placement tests, exit tests or essays, as well as specialized tests such as Interest Inventories, Proficiency tests, pre-GED Testing (TABE) and a variety of remote or proctored tests delivered in either paper/pencil or computer based format.
  
• Explain specific test requirements such as procedures for two-part tests, availability of calculators or other tools and print options. Be prepared to answer faculty and student questions regarding testing policies and procedures. Resolve misunderstandings using appropriate customer service and management techniques. Troubleshoot computer problems as needed.
  
• Navigate the Colleague/Datatel database to locate student information and registration records.
  
• Understand and implement identification procedures to identify students via positive photo identification and other criteria in addition to verifying course registration to determine eligibility for testing before tests are issued. Understand and follow FERPA privacy guidelines to assure confidentiality.
  
• Interpret complex procedures for administration of proctored tests from other universities which could be paper/pencil or online format.
  
• Determine testing needs of students who are unsure what tests they require by verifying their eligibility and identifying options available to meet their specific goals. Refer students to other College departments for further assistance when appropriate.
  
• Coordinate with Center for Access and Accommodations staff to assist special needs students with accommodations involving the use of specialized testing equipment and other delivery formats. Provide copies of online, flexible learning and classroom make-up tests to Center for Access and Accommodations staff for use in their office.
  
• Maintain a secure inventory of master copies of all new, current and "old" flexible learning and online tests. Collaborate with faculty and Flexible Learning staff regarding test revisions, availability of tests, guidelines and testing options for FLEX tests.
  
• Dispense placement test score reports and be able to explain results as well as options for re-testing to students completing COMPASS placement tests. Direct students to advising or counseling for further assistance with questions on registration.
  
• Score paper/pencil FLEX tests as required and communicate scores to students when applicable.
  
• Follow defined procedures for test storage and transmittal for completed Flexible Learning tests and classroom make-up test distribution to instructors and departments. Maintain a log of completed classroom make-up tests.
  
• Update student records by entering Asset placement test scores, ACT and scores for other academic tests into Colleague. Verify uploads from COMPASS tests during peak testing periods.
  
• Utilize surveillance equipment and conduct walk-through monitoring to assure student compliance with test policies and prevent testing irregularities.
  
• Prepare an Incident Report to document testing irregularities, discrepancies or dishonesty and forward report and copies of pertinent material to faculty and Testing Supervisor.
  
• Remain informed of techniques required to retrieve COMPASS scores and other documents from computer system as necessary.
  
• Open Testing Center each morning to prepare for student and faculty arrivals. Close testing Center each night in accordance with established procedures.
  
• Participate in College wide activities representing the Testing Center.
  
• Other related duties as assigned.

REQUIRED:

EXPERIENCE:

Six (6) months customer service experience.

EDUCATION:

Some college coursework in education or service relate environment. Successfully complete requirements necessary to achieve certification as needed. Update annually to maintain active certification.

PREFERRED:

EXPERIENCE:

Prior experience working in a testing center and/or as an instructional aide.

EDUCATION:

Two (2) or four (4) year degree with some coursework in tests and measurements.

Computer, copy machine, printer, testing scanner, FAX and scoring hardware.

Fast-paced and detailed customer service environment. Flexible schedule. Substitute for co-workers as needed.

This position requires a pre-employment background check at the expense of the College.