Provides quality customer service including greeting customers by name, smiling, and thanking every customer. Acts professionally including conversations with customers and employees in person and on the phone. Keeps confidentiality of customers within those that need to know. Work area is neat and presentable to customers. Arrives on time, keeps breaks and lunches within appropriate time frame.
Prepares daily settlement of work. Accurate in balancing drawer and counting cash. Maintain maximum security over bank assets, ensuring cash and negotiable items are secure at all times. Stays within established drawer limits. Processes currency transaction reports, checks identification, signatures, stop payments, etc. Scrutinizes negotiable instruments with potential for fraud. Process personal and bank money orders, cash advances, VISA gift cards, savings bonds, etc. efficiently.
Inform customers of banking products beneficial to the customer. Cross sell and/or refer to other personnel when need arises. Able to answer basic customer questions and follows up with customer to make sure they were able to have all of their questions answered.
Communicates effectively with supervisor, manager, and co-workers. Reads and follows through with voicemail and e-mail. Effectively uses scanners, counters, and software (especially email).
Ideally this person would work Fridays from 8:30-5, Saturdays 8:30-noon, and possibly Monday from 10-2. We can offer some flexibility within these hours - fewer hours if needed. If possible, we would love for someone to work 3 out of 4 Saturdays/month, but we can be flexible as long as you can work a minimum of every other Saturday morning.
We are seeking individuals with strong customer service; professional, effective verbal communication skills; accuracy and can maintain confidentiality. We offer free parking and a professional environment working with fun people. We believe we treat our employees respectfully and very well.