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10 Simple Steps to Exceptional Customer Service by Emily Chardac - Apr, 2011 Ever wonder how you can be exceptional when you’re working with your clients or employees? My boss gave our department these ten simple steps… and they are indeed exceptional. 1. Be Accessible: Be where your customers expect to find you. 2. Respond to requests timely: If you can’t meet their demand immediately, tell them when you can. 3. Listen to your customers: Sometimes they just want you to hear what they have t... |
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Dick Nettell, Extreme Leader by Steve Farber - Apr, 2011 Yesterday, I had a long talk with my old friend (and constant source of leadership inspiration), Dick Nettell. Dick had a long and storied career at Bank of America where his results and style were legendary. I mentioned in an earlier post that he’s in the process of writing a book, and he’s told me that I’ll be getting the rough draft, soon. But in the meantime… …Since I wrote about Dick as a semi-anonymous example in The Ra... |
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Making a Case for Air Traffic Controllers Sleeping on the Job by Marcia Robinson - Apr, 2011 There have been five reported incidents of air traffic controllers sleeping on the job in the last few weeks. Following the Reagan International Airport incident, air traffic controllers have been caught sleeping on the job at Reno-Tahoe airport, McGhee Tyson airport, Seattle International airport, Lubbock Preston Smith International airport and at a Miami regional radar facility providing area control services for Florida as ... |
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OFCCP’s New Audit Strategy: Management to Enforcement by Carla Irwin - Apr, 2011 It’s that time of year again, the Office of Federal Contract Compliance Programs (OFCCP) has sent out its Corporate Scheduling Announcement Letters. This year however, the OFCCP discontinued its previous compliance evaluation strategy of Active Case Management (ACM) and rang in the new year with a new directive, Active Case Enforcement (ACE). The title alone should give you insight into the direction the OFCCP will be taking... |
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The Marriage of HR and Social Media by Carolyn Cohn - Apr, 2011 Human Resources (HR) people work with human beings. Because of that perspective, HR people have not been among the first to jump on the social media bandwagon. However, it enhances their ability to recruit people. It is a natural. Although HR has many different responsibilities, one of them, of course, is to protect the company for whom they work from legal issues. Another very large responsibility is to cultivate and protec... |
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How Performance Reviews Brand the Reviewer by Dawn Lennon - Apr, 2011 It's a draw. All the arguments about performance reviews are correct. The process can be fair or unfair, useful or a sham, legitimate or bogus. It all comes down to us-the reviewers. Do you care? For many supervisors, it's about the paper, not the process. We whine about writing comments, deciding on ratings, and holding those dreaded employee review meetings. We forget that performance reviews are about feedbac... |
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How to Orient A New Team Member by Alexandra Levit - Apr, 2011 When I remember new hire orientations of jobs past, I think of watching cheesy, outdated videos, completing a marathon of poorly photocopied forms, and being escorted to an empty cubicle three hours before the end of the business day, left to wonder how I should pass the time until my new boss got back from an offsite meeting. I think about how homesick I was for the job I just left, how I’d had this sick feeling in my stomac... |
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New Employees Can Mean Trouble | Managing Team Chemistry by Dawn Lennon - Apr, 2011 A filled vacancy starts with optimism. The boss is high on what the new employee can add to the team. Existing employees are relieved they didn’t have to absorb more work. Bosses usually start with an announcement before the person shows up. Employees hear about the new hire’s capabilities and experiences. They often hear high praise for how s/he will strengthen the team. Enough already! New employees mean change. ... |
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Employers Start Here by Local JobNetwork™ - Apr, 2011 Let local, quality candidates find you by utilizing our customized job posting packages, employer branding opportunities and unique connections with community partners. Call today to get started. Let local, quality candidates find you by utilizing our customized job pos... |
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