Operations Specialist II - Regulation E - Minneapolis Job Opening at TCF Financial Corp in Minneapolis, MN

Minimum $11.38 hourly

Responsible for processing routine and non-routine work in a prioritized order. Ensures that work is completed within the prescribed deadline.

• May reconcile an assigned general ledger on a daily basis exercising a higher level of judgment.
• May identify differences and resolve more complex outstanding differences daily. Communicates unresolved differences to immediate supervisor.
• Escalate exceptions to normal processing to supervisor, exercising a higher level of judgment.
• May process customer account adjustments as appropriate to complete their daily balancing procedures. Exercises higher level of judgement and discretion.
• Communicate with both internal and/or external customers on more complex issues.
• Adhere to policies and procedures within the department.
• May complete assigned daily, weekly, monthly management reports.

Additional Responsibilities Specific to this Position:

*Research and investigate customer inquiries of error or unauthorized electronic funds transfer transactions to determine TCF's liability. Comply with Federal Regulation E and TCF's Electronic Funds Transfer Agreement in researching, investigating and resolving claims.
*Process adjustments to customer accounts ensuring they are completed within required time frames. Clear outstanding entries from assigned general ledger account(s).
*Communicate effectively with both internal and external customers on related issues. Conduct phone interviews with customers, suspects and external agencies to obtain information critical in determining TCF's liability and risk exposure.
*Adhere to policies and procedures within the department. Comply with Federal Regulation E, Minnesota State Statute 325G and TCF's Electronic Funds Transfer Agreement and account Terms and Conditions.
*Represent TCF in Conciliation Court or by subpoena.
*Work with Federal, State and Local Law Enforcement agencies to prosecute suspects on unauthorized claims.
*Prepare Suspicious Activity Reports (SAR's) within the prescribed time frames/guidelines ensuring compliance with the Regulation.
*Complete assigned daily/weekly/monthly reports.

• High school education, GED, or equivalent work experience
• 6 months experience as an Operations Specialist I or 12 months comparable experience
• Ability to complete routine reports and document appropriate files
• Demonstrated ability to effectively organize work load and work area; ability to effectively assess priorities.
• Demonstrated ability to read, analyze and interpret governmental regulations and procedures.
• Ability to read and interpret documents (i.e. safety rules, operating instructions, procedure manuals, etc)
• Demonstrated ability to write routine reports and correspondence.
• Demonstrated ability to speak with customers and employees.
• Demonstrated ability to calculate figures and amounts such as interest and percentages.
• Demonstrated ability to deal with problems involving several concrete variables in both standardized and diverse situations.
• Demonstrated ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to apply concepts of basic mathematical calculations
• Ability to understand and carry out instructions furnished in written, oral, or diagram form

Preferred Qualifications

• Previous Regulation E experience.
• Previous experience with word processing, spreadsheet and database software.
• Well-rounded understanding of Corporate Operations
• Keyboarding skills

About TCF Bank

TCF Bank is affiliated with TCF Financial Corporation, a financial holding corporation based in Minnesota. We have 440 banking offices in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota.

TCF Bank is now the 11th largest U.S. Visa Classic debit card issuer ranked by sales volume.

Our goal is to be the most convenient bank in the markets we serve. We are looking for employees who value honesty, integrity, ethical behavior, and putting The Customer First. If you have those traits, we invite you to apply at TCF Bank.

Benefits

TCF Bank encourages open employee communications and promotes from within whenever possible. We offer competitive pay and a comprehensive benefits package that includes medical, dental, 401(k), life insurance, and paid time off. In addition, TCF Bank also offers health care/dependent care spending accounts, short and long term disability, tuition reimbursement, and an employee referral reward program.