Customer Service/ 1st Party Collections Rep

Universal Acceptance Corporation (UAC), an Edina, MN based finance company, provides financing support for the 3^rd largest Buy Here Pay Here auto chain in the country.  Due to our consistent growth and progressive business objectives, we are currently looking for an Account Representative to join our Collections division. As an Account Representative you will be trained to counsel and assist our current customers in determining their best payment option(s) in an effort to bring their existing auto payments current. 

Responsibilities include (but are not limited to)

·          Placing outbound calls & accepting inbound calls from UAC customers

·          Utilizing your communication and negotiation skills to resolve the delinquent account 

·          Locating and speaking with the customer and/or following up on previous payment arrangements

·          Conduct yourself tactfully, with the ability to resolve challenging situations professionally and calmly in a firm but friendly manner

Basic minimum requirements

·          High school diploma or equivalent

·          Previous telephone experience. Collections experience preferred, but not required

·          Ability to perform basic mathematic calculations

·          Negotiations, counseling and problem solving skills

·          Proficient in basic computer skills including Microsoft Word and Excel

·          Must successfully complete pre-employment Criminal Background check

·          This is a full-time position that will require you to work two (2) weekday evenings until 8pm and Saturdays

We offer a competitive compensation package including:
Hourly Base Pay + Performance Bonus
Health Benefits
401(k) w/ Company Match
Paid Time Off
PAID Training

For immediate consideration, click APPLY NOW!

UAC is an Equal Opportunity Employer.