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Warranty Administrator
Compensation:
$20-$25 an hour
Available Shift:
1st shift: 8am to 5pm (some flexibility)
Location: 8701 Elwood Ave. Kansas City, MO
Benefits include, but not limited to:
Medical
Dental
Vision
401k (match)
Paid Time Off
Paid Holidays
Tuition Reimbursement
Uniform Allowance
All supplies/tools provided
And moreWabtec is looking for an experienced Warranty Administrator with an emphasis on heavy equipment, ATV, motorcycle and/or military warranty experience. Administrator is required to work in office, this is not a remote opportunity.
Experience
- 3-5+ years in customer service, billing, warranty or other relevant work experience
- 2+ years working with a CRM - SalesForce, Microsoft Dynamics or similar
- 2+ years working with an MRP or ERP is preferred
- 2+ years of Dealer management systems
Technical Skills
- Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook, etc.
- Ability to operate a wide variety of standard office equipment, such as a computer and keyboard, printer, calculator, telephone, FAX, photocopier, etc.
- Internet savvy
Behavioral Attributes
- Must be accountable, reliable, dependable, and responsible
- Excellent interpersonal, verbal & written communication skills
- Highly developed organizational skills and ability to effectively self-manage tasks
- Exceptional customer service attributes
- Ability to communicate effectively to different types of individuals within the organization
- Ability to demonstrate teamwork
What will your typical day look like?
- Register warranty into vendors systems
- Map the warranty process for each OEM and warranty vendor
- Work closely with Technicians and Service department on a daily basis
- Follow up with other inter-company departments on open issues
- Incorporate Shuttlewagon's Guiding Principles into daily activities
- Performs other duties as assigned
What about the physical demands of the job?
Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).
Who will you be working with?
Shuttlewagon, a Wabtec Company is looking for an Warranty Administrator. The Warranty Administrator plays a vital role in supporting the Shuttlewagon Aftersales Department in providing exceptional customer service and assisting with key elements of daily business objectives. This role will perform various administrative tasks with extreme accuracy and attention to detail.
How will you make a difference?
As a member of the Shuttlewagon Team, you will be responsible for performing a wide range of administrative and office support duties associated with Rail Car Mover (RCM) warranties. He or she ensures the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim. The Warranty Administrator coordinates with vendors and manufacturers to ensure prompt receipt of replacement parts, schedules warranty appointments, and educates customers to set expectations. In addition, he or she keeps abreast of all factory recalls, announcements, and procedures.
What do we want to know about you?
Education
- Associates degree or equivalent combination of education and experience required
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