BHOM Student Living has an established foundation of experience, resources and partnerships which we acquired over the course of our 37-year history. At BHOM, we understand that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Birthday Paid Day Off
• BHOM Gives Back (Paid Volunteer Time Off)
• 13Paid Holidays
• BHOM Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

The Senior Service Manager is responsible for the physical assets, general, major, emergency and preventive maintenance repairs, construction or rehabilitation, capex and insurance related projects for the property. The Senior Service Manager assists with Due Diligence projects, oversees purchases, contracts, and provides strong leadership in coordinating resources to maximize the successful operations of property. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Manage and oversee assigned community's maintenance and preventive maintenance functions; including the general community appearance and physical condition of all structures; focus areas include HVAC, plumbing, electrical, appliances, carpentry, and community amenities.
• Developing and mentoring a team of skilled, productive and customer-service oriented professionals to drive company operational goals.
• Awareness of property financial performance and collaborate with the management team to ensure team is within budget and on task while delivering a high level of service.
• Overseeing regular physical property inspections to ensure proper maintenance and upkeep of all assets.
• Ensuring the successful execution of all company safety and environmental policies and procedures.
• Delivering the highest level of resident satisfaction through responsive, consistent, and positive and professional interactions.
• Forecasting maintenance needs and ensuring BHOM standards and goals are being met consistently across assigned region.
• Travel as needed to meet business need.
• Other duties as assigned.

Minimum Qualifications/Skills:

• HVAC certification
• E.P.A certification (type II - domestic HVAC systems)
• E.P.A 410A certification
• CPO certification
• 7 years of progressive maintenance experience including HVAC/all major types of heating and air conditioning
• 3-5 years experience in a supervisor role
• Intermediate computer and technology skills
• Strong leadership skills and ability to handle multiple project based workload
• Valid driver's license may be required

Desired Qualifications/Skills:

• CAMT or ability to obtain within 12 months of hire
• Experience with Entrata and Compliance Depot preferred
• Associate's degree in facilities/construction management or related
• Working knowledge of Microbial growth

Work Schedule: Generally,8am-5pm, Monday-Friday, or as needed to meet business needs.

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job generally operates in conditions that includes an indoor and outdoor environment based on tasks performed. Conditions may include: varying climate, moderate to high noise levels, vibration into hands, chemicals, blood/body fluids, various fumes, odors, vapors, dust, airborne particles, microbial growth, poor ventilation, moving objects, high elevations, slippery surfaces, carpeted, linoleum, hard surfaced floors or cement, cold temperatures below 32 and above 90 Fahrenheit.

While performing the duties of this job, employees must use safety equipment, PPE (Personal Protective Equipment) and be able to regularly sit or stand, have full range of motion with upper and lower body, continual movement to include, but not limited to, walking, bending, stooping, crawling, climbing stairs and ladders up to 18" feet, building heights up to two (2) stories as tolerated by associate, reaching above/below shoulder, crouching, kneeling, carrying, pushing, pulling a minimum of 50 lbs., up to 100 lbs. with assistance, repetitive hand and foot motion, and frequent use of various equipment and small hand tools.

This position requires close visual acuity to perform an activity such as reading, writing, viewing a computer terminal performing physical tasks, which may include operating motor vehicles.

The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane is required.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.