POSITION SUMMARY

This role is responsible for being the main point of contact/subject matter expert for process and system related issues and questions within the P21 system. The role is also responsible for providing detailed analysis, technical support, incident resolution and follow-up activities for WINA P21 users.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with key-users and end-users within the WINA organization as the primary point of contact on P21 technical issues.
• Provides support on incoming P21 incidents while troubleshooting, providing root cause analysis and resolution of issues using Ivanti.
• Coordinate the escalation of higher level system issues to the WINA P21 Consultant team.
• Assists with training sessions for new and existing employees on process and system functions related to department specific processes and procedures.
• Assists with developing and updating training materials, processes and work instructions.
• Assists with testing for P21 system upgrades, patching and implementation projects
• Perform special projects to ensure consistency and accuracy of system parameters, process and procedures
• Other duties as assigned.

QUALIFICATIONS, SKILLS & ABILITIES

• 1-2 years Process or Project Support Experience.
• 1-2 years experience with Epicor Prophet 21.
• 1-2 years experience with Epicor Prophet 21 dyna change designer
• Able to identify productivity and improvement opportunities, work with people cross-functionally, and deliver results.
• Experience in Microsoft Teams, Outlook, Word and PowerPoint.
• Experience using ITSM platforms
• Strong Microsoft Excel skills
• SQL knowledge, SSRS reporting writing, crystal reports
• Strong trouble shooting skills with attention to detail.
• Excellent communication skills via telephone, email, written documentation and verbal communication skills including strong presentation skills with the ability to effectively convey information to end users.
• Ability to solve problems creatively and efficiently.
• Ability to train individuals on Sales module functions and processes
• May involve travel up to ~25%

• Health, Vision and Dental Benefits for Full-time Employees & their Families!
• Paid Time Off - start accruing on day one!
• Paid Holidays
• 401(K) with Company Match
• Free Life Insurance
• Partner Discounts (Ford, Verizon, Harley Davidson and more!)

• 110+ locations across the US, Canada, Mexico, and Brazil
• More than 2,600 employees
• More than 420,000 standard parts
• Part of the Wurth Group, $15B+, which operates over 400 companies in more than 80 countries and has more than 79,000 employees

• LinkedIn -
• Facebook -
• YouTube -