The Care Coordinator will support the clinic and physician care team by providing administrative and patient care services including scheduling appointments with providers or ancillary departments to ensure coordinated care for patients, scheduling for the infusion center, co-pay assistance, prior authorization, and verifying insurance coverage.

Full-time role, Monday - Friday, flexible schedule during business hours out of our Woodbury location.

A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for a sign-on bonus.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Provide communication and liaison between providers and patients.
• Schedule patient appointments, labs, and infusions
• Maintain Physician and Infusion Therapy schedule, communicating changes appropriately.
• Obtains referral and/or authorization requirements per insurance guidelines.
• Assist in tracking and monitoring the progress of prior authorization requests, along with all related appeals through to EMR.
• Schedules, cancels, and reschedules all Rheumatology appointments.
• Removes canceled or rescheduled appointments from the physicians' schedules.
• Contacts patients regarding missed appointment and follows up on no-show appointments.
• Provide follow-up to patient inquiries and questions, contacting provider, RN, and care team as necessary.
• Process mail and correspondence.

• Coordinate the transmission and acquisition of patient records.
• Additional functions may include:

• Transcription or medical scribing
• Assist in clinic with rooming, etc.
• Assist physicians with legal practice, etc.

• Any and all other duties as assigned.

Education Requirements:

• High school diploma/GED or equivalent

Preferred Experience:

• Administrative or medical office experience preferred.
• Medical terminology knowledge is strongly preferred.
• Experience in Rheumatology preferred.
• Excellent customer service experience

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)

• Demonstrate prompt and reliable attendance.
• Work in the clinic, office, or surgery center during business hours.
• Travel independently throughout the clinic, office, or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods of time may be required.
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Work independently with minimal supervision.
• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say.
• Service - Consistently contribute to deliver an exceptional experience.
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations.
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness.
• Teamwork - Be a part of the whole; support each other positively.

Environmental Conditions:

• Clinic/office/surgery center setting

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Prior Authorization, Medical Terminology, Medical Scheduling, Insurance

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