Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Subrogation Negotiator to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

The Subrogation Negotiator is responsible for the negotiations, settlement, and resolution of auto property damage claims with the adverse party. This includes 3rd party carriers, the 3rd party directly, our customer insurance carrier (Canada), or individuals as well as coordinating liability disputes with our customer's liability carrier. This role is responsible for maximizing collection in the shortest cycle time possible on behalf of our customers, providing exceptional customer service, industry knowledge and guidance to our customer on best practices.

Are You:

• Excited to demonstrate; empathy, consideration of our customers public image, and industry knowledge while exhibiting strong negotiations capabilities to generate a high percentage of recovery?

• Able to handle difficult conversations and exhibit conflict management skills, while demonstrating problem-solving abilities?

A Day in the Life

Timely evaluation and negotiation of demanded property damage losses to increase recovery

• Profile new and existing accounts and initiate collection recoveries through both verbal and written communications

• Pursue claims and secure/negotiate collection timely while maximizing collection from the at fault 3rd party or customer carrier (Canada)

• Processing of claims involving uninsured motorists including payment plan negotiations and evaluation for legal and/or collections referral

• Work with various resources to determine the location of the at fault party whose whereabouts are unknown

• Review the at fault parties' financial capabilities to ensure all possible avenues of recovery have been examined

• Evaluate the claim to decide if it should be referred to arbitration, suit, or collections. Prepare any such claims for advancement and schedule and coordinate follow up with these vendors

Maintain industry knowledge to increase the percentage of recovery:

• Maintain a thorough understanding of the subrogation claim process and awareness of laws that govern the collection activities and state statutes

• Maintain a knowledge and understanding of all expectations and processes related to US and Canadian Claims

• Maintain a basic understanding of the repair/estimating process and knowledge regarding repair delays affecting the industry

Provide exceptional customer service:

• Provide customer service to both the customer contact and their employee/driver and send requests to customer liaisons for information

• Engage in customer meetings, evaluate customer reports, and provide guidance and knowledge on next steps and best practices as needed/directed

• Coordinate liability disputes with our customers' carrier when necessary to validate the claim objectives are aligned

Requirements

• High School diploma or equivalent

• College degree and 2+ year insurance industry experience or 4+ years Subrogation, collections or negotiations experience required

• Proficient in MS Office: Excel, Word, PowerPoint - ability to create summary presentations

• Ability to navigate approved internet sites to research needed information

• Stay up to date with industry changes such as state statutes, negligence laws and repair delays affecting the industry

• Independent judgment to plan, prioritize, and organize varied workload

• Ability to multi-task including handling several issues or problems during a workday

• Must possess excellent communication skills including clear, concise documentation

• Estimating or ICar Training/knowledge is preferred

• Canadian claims experience is a plus

• CSRP - Certified Subrogation Recovery Professional Designation a plus

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
* Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.