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Vice President, Case Management Operations
Eden Prairie, MN
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Vice President, Operations Lead will lead the development, implementation, and long-term management of the operational component for Managed Service in the Clinical Practice. This role is critical to driving overall performance, leading strategic planning, managing operations through a matrix team and leading strategic initiatives that will focus on continuous improvement of overall operations for the managed services clients. Working closely with Clinical Pillar Leads as well as internal Optum business partners, the Lead will develop an overall operational structure, while identifying opportunities to improve performance using the strength of current clients to build upon existing solutions and create new ones.
The successful candidate must be passionate about driving improvements in performance, effective at working in a fast-paced, high-energy environment, comfortable operating in a matrixed environment and confident in their interactions with senior executives, providers, and business partners.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Lead the Case Management Operational teams for dedicated Optum client accounts for onsite delivery and outcomes.
- Accountable to meeting or exceeding operational and contract Service Level Agreements.
- Establishes and maintains service roadmaps to develop an integrated, innovative solution across all Care Management services.
- Provides input to consulting leadership for the direction of care management for Optum-client partnerships.
- Member of matrix leadership team accountable for performance, alongside Optum business unit leaders.
- Works closely with internal business stakeholders to establish integrated, best-in-class solution designs and translate strategies into specific initiatives that advance business goals.
- Manages service deployment and closely monitors performance, working with finance and pillar leadership with the goal of financial viability and operational excellence.
- Partner with educational and compliance and auditing program leadership to ensure high standards of performance.
- Resolves business problems through risk mitigation to ensure seamless service execution and high level of patient experience.
- Builds a collaborative culture of partnership between operations and transformation.
- Drives clear, concise lines of communication with all internal and external partners to ensure efficient and effective implementation of operational initiatives.
- Develops and delivers clear and concise updates to senior leadership within Optum and client.
Required Qualifications:
- 15 + years of health care industry experience, including experiences with a health system or provider organization
- 7 + years of program/project management experience
- Advanced level knowledge of care coordination and hospital operations
- History of driving major initiatives across complex organizations
- Demonstrated self-starter with solid planning organization, analytical and problem-solving skills
- Proven track record of building and influencing relationships with external and internal executives and stakeholders, as well as leading, influencing and managing a large matrix workforce
- Solid presentation, written and verbal communication skills, including well-developed interpersonal skills
- Ability to travel up to 80% of the time
Preferred Qualifications:
- Graduate degree in related field (e.g. MBA, MHA, or equivalent)
- Experience improving inpatient care delivery efficiency in a management capacity
- Proven application of change management methodologies in hospital inpatient operations
- Solid understanding of hospital cost and financial performance drivers
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $188,000 to $357,600 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Master's Degree
Required Experience
15+ years
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