We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our .Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: , , ,
What success looks like in this role:
The Enterprise System Support Analyst 2 supports and maintains servers and/or host infrastructures. This includes responding to service outages, maintenance, and other problems, and being a Tier 2 escalation point for documented server problems beyond the knowledge of other technical support staff.
System Management
Responsible for the day to day support of computer systems running on a host operating system. These may be stand-alone or networked and may exist in homogenous or heterogeneous environments. Some of these tasks are:
Incident Management
Perform initial incident investigation, resolve incidents using documented procedures or troubleshoot and obtain recovery of normal operations as quickly as possible.
Change Management
Document basic change implementation plans and execute the plans reviewed and approved by senior analysts. Perform basic or moderately complex changes with the oversight of a higher-level analyst.
Problem Management
Gather and document information to assist with the root cause or escalate to tier 3 for solution.
Consulting
Assist senior analysts in supporting specific client environments.
You will be successful in this role if you have:
Basic knowledge and working experience with the operating system, including but not limited to the following: