Title: Site Front Desk Assistant (FT) Minneapolis *2014 | City: Minneapolis | Property: Seward Tower East
As the largest provider of affordable housing in the Upper Midwest, CommonBond Communities has been building and sustaining homes with services to families, seniors, and individuals with disabilities since 1971. We combine affordable housing with on-site Advantage Services with a goal of helping residents achieve stability, advancement, and independence. We believe that all people, despite their economic status, should experience the benefits of a home. If you agree, and want to work in an exciting employee driven culture that values work/life balance, consider joining our team!
CommonBond Communities announces that we are looking for a full time Site Front Desk Assistant to work at Seward Tower East property in Minneapolis. This person joins a team that is committed to help make a difference in the lives of residents.
The Site Front Desk Assistant assists the Property Manager with the daily operations of the community by greeting visitors, answering phones, keeps building secure, and provides administrative support to property manager and site staff.
ESSENTIAL FUNCTIONS
Administrative
* Answers and directs incoming phone calls, visitors and residents and takes phone messages.
* Answers general inquiries about programs, services, wait lists, site amenities, and promotes CommonBond to general public.
* Types a variety of documents and correspondence using computerized word processing software, proofs spelling, grammar, and formatting.
* Maintains confidentiality of all correspondence or documents.
* Orders and maintains inventory office supplies.
* Collect rents and provide receipts of payment to residents.
Customer Service
* Follows all policies and procedures to maintain a safe and secure environment.
* Maintains resident relations to insure proper image of the site, staff and CommonBond Communities.
* Refers residents to advantage services staff and programs as needed.
* Provides access to building as appropriate for emergency personnel, service deliveries, etc. as needed.
* Interpret when necessary between residents and staff.
Property Management
* Keeps the front lobby area(s) clear, clean and safe.
* Responds and documents incidents using Incident Reports.
* Responds to emergency and call system in building and notifies necessary building staff of problems.
* Receives and assists with resident complaints and reports to property or assistant property manager.
* Assists with recording resident requests for maintenance work.
* Addresses resident concerns in a timely manner and reports them to property manager.
* Complies with all fair housing laws.
MINIMUM REQUIREMENTS
- High school diploma or equivalent.
- Excellent verbal, written and interpersonal skills.
- Two years experience working in a front desk or office environment.
- Proficiency in MS Office Suite (Word, Excel) applications.
- Detail oriented; able to manage multiple projects and/or tasks.
- Demonstrated ability to maintain an accurate filing and record keeping system.
- Knowledge and ability to work with diverse, economic, racial and cultural population.
- Knowledge of safety and security processes and procedures.
- De-escalation and negotiating techniques.
- Ability to respond to emergency situations in a calm, professional manner.
- Ability to answer a multi line phone system
- Must have access to reliable transportation
* PHYSICAL REQUIREMENTS
- Ability to sit for extended periods of time.
- Ability to lift up to 25 pounds unassisted.
- Use hands repetitively to finger, handle, feel or operate standard office equipment.
- Ability to reach above and below shoulders.
- Ability to bend at waist, kneel and stoop.
- Ability to stand for extended periods of time.
- Ability to walk and climb steps, indoors and outdoors in daylight and evening hours.
CommonBond Communities
328 W Kellogg Blvd.
St. Paul, MN. 55102
CommonBond Communities is an Equal Opportunity/ Affirmative Action Employer
Employees and residents are encouraged to apply.
www.commonbond.org
CommonBond builds stable homes, strong futures, and vibrant communities.