Job Purpose: Assist referring clinics and patients with their requests to schedule a procedure or an office visit appointment.

Qualification Requirements: In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma or GED is required. Associate’s degree or higher preferred. Previous customer service experience is required. 1-2 years of scheduling experience in a Call Center environment is preferred.

Knowledge, Skills and Abilities:

Working knowledge of:

• Customer Service
• Word processing and/or other computer applications
• Medical Terminology

Ability to:

• Handle a large volume of incoming calls
• Prioritize work and be detail oriented
• Multi-task
• Problem Solve
• Use active listening skills
• Work independently as well as in a team environment
• Communicate effectively verbally and in writing