OVERVIEW

Provide excellent service to our customers by responding to their order concerns, researching customer inquiries, upselling, and making outbound calls as follow-up. Ability to communicate to a variety of audiences and different levels within organization.

* Full-time Customer Service Representative

* Work Hours: 11:30AM - 8:00PM Shift and one weekend day (5 out of 7 days and one weekend included)

* Must be able to start on November 18, 2013

* Must be available during our 5 weeks of training

Looking for Bilingual Agents in Spanish and English

ESSENTIAL JOB FUNCTIONS

• Answers incoming calls and responds to the customer's questions and concerns regarding the order process
• Researches customer inquiries and enters notes in the system to facilitate assisting the customer
• Completes follow up outbound calls as needed to keep customers informed
• Demonstrates professionalism by creating a positive image for ShopNBC on all calls and emails
• Maintains and effectively articulates a thorough knowledge and skill base for policies, procedures, and computerized information systems
• Attendance at team meetings and ongoing training is required
• Supports other areas of the department and company as needed
• Contributes to the team and the department in a positive and constructive manner
• Provides a superior customer service experience to both internal and external customers
• Other duties as assigned

QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES

• Excellent interpersonal skills and strong telephone etiquette
• Excellent time management skills, the ability to multi-task and work in a fast paced environment
• Professional, flexible and positive team player that is self-directed and self-motivated
• Ability to effectively perform role using decision-making skills and other resources
• Confidence navigating the Internet and a willingness to learn new technologies
• Strong writing, grammar, and proofreading skills
• Ability to communicate and manage conflict resolution in a professional manner
• Regular attendance and the ability to work flexible hours including Saturdays and Sundays

CAREER PATH

Customer Service President's Line Representative, COR Representative, SME, Customer Service Coach, QA Coach