Provides leadership and supervision for facility and all direct staff

Has a thorough knowledge of the operating system, reporting functions and overall collection process

Ensures quality level maintained and “friendly but firm” mission enforced

Ensures that policies and procedures are followed

Follows all corporate guidelines and responsibilities

Promotes company recognition and growth within the community

Develops new ideas or processes and  monitors results

Provides continued training and leadership for all collections personnel

Ensures both he/she and his/her staff thoroughly document all collection efforts on accounts

Provides training to his/her staff to correct deficient areas noted in reviews or audits and taking corrective action with his/her staff when necessary

Resolves debtor complaints and handles account problem resolution

Providing highly effective collection training on how to collect the different types of debt owned by Cavalry Investments.

Convey production expectations; How to work a file, number of accounts worked number of promises, and collection dollars.

Work 50-55 hours per week

Other duties as assigned

BA/BS or equivalent experience

3 years 3^rd party collection experience & 5+ years collection experience

Leadership experience in the call center environment

Strong computer skills in MS Office and Outlook

Thorough knowledge of the FDCPA, FCRA and applicable laws, regulations and policies governing collections

Strong collection talk off and negotiation skills and success at collecting outstanding debts

Organizational skills with the ability to effectively handle multiple tasks

Excellent problem-solving skills and attention to detail

Excellent verbal and written communication & excellent interpersonal skills

Ability to motivate and direct group interactions