• Answer incoming calls to provide information, schedule appointments and receive customer and vehicle information.
• Listen to customer concerns, comments and requests to provide clear explanation on the repair order.
• Provide accurate cost and time estimates for needed maintenance and repairs.
• Contact customers to confirm appointments prior to scheduled appointment.
• Perform follow-up calls to service customers to ensure satisfaction with their service visit.
• Handle customer complaints and concerns while maintaining high customer satisfaction standards.
• Build and maintain strong relationships with customers and co-workers.
• Other duties as may be assigned by manager. 

POSITION QUALIFICATIONS

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability - The trait of being dependable and trustworthy.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. 

SKILLS & ABILITIES