JOB TITLE: Telephone Sales Representative
Reports To: Sales Manager Non-Exempt
Posted: March 14, 2013
Telephone sales position FT M-F 8:30 AM - 5:00 PM. Base wage $12.00 plus commission when call and sales quotas met. Specific contiguous USA territory list provided. Must be able to navigate a computer based contact management system, experience with spreadsheet and word programs. Primarily outbound phone with minimal inboud phone, and email contacts to identify client’s needs and suggest product offerings and marketing strategies. This position will also be responsible for providing hypothetical illustrations, custom proposals, and sales ideas to support sales efforts and marketing initiatives by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Contacts current and potential customers to introduce products and/or follows-up on previous sales calls
Utilizes contact management software to effectively manage productivity, and track orders and contact history.
Maintains and grows existing customer base by identifying new product opportunities.
Contacts, over the telephone and/or email within an assigned territory(s) to sell and represent UpLine to customers.
Describes and demonstrates, over the telephone or via online tools, products, provides information and marketing materials, answers questions, and secures sales.
Markets products and builds relationships with prospects in order to obtain new business.
Improves product knowledge and develops marketing/sales techniques by reading blogs, journals, attending training/seminars, etc.
Networks and represents the company at various trade shows and electronic meetings.
Acts as a professional and knowledgeable representative of the company.
Increases sales and profits of assigned territory(s), year over year, by generating additional sales to current customers and obtaining new business.
Works closely with management and makes suggestions to improve productivity and quality.
Identifies prospective customers.
Develops rate proposals and presents to prospects.
Identifies trends and competition in markets and advocates action to maximize opportunities and minimize risk.
Provides a positive customer service perception and reinforces a "Value Added" proposition to our customers.
Ensures strong customer retention levels through effective execution of sales and marketing plans, delivering service excellence, and ensuring prompt and effective service recovery.
Maintains and updates customer files in computer program including notes on all customer interaction. Ensures all necessary contract paperwork is complete and submitted timely.
Develops and increases end user customer base by effective communication, assessment of needs, and recommendation of solutions.
Performs onsite/offsite product demonstrations.
Provides back-up coverage at company location during vacations and shortages.
Develops long-term supply relationships through contracts and/or agreements.
Provides customer follow-up.
Works as part of a team in providing customer solutions.
Compiles list of prospective customers for sales leads based on information from newspapers, business directories, trade journals, and other sources.
Maintains accurate and timely submission of sales call reports and expenses.
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Safety And Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of: Microsoft Windows; Word Processing Software (Word); Spreadsheet Software (Excel); Presentation software (PowerPoint); Contract Management Systems; and Order Processing Systems; Database Software (Access); Internet Software; Inventory Software; and Electronic Mail Software (Outlook).
OTHER SKILLS AND ABILITIES:
Ability to read and analyze industry trends by reading industry related blogs, periodicals, and forums and effectively communicate them to the rest of the sales team and management.
Ability to write reports, correspondence and standard operating procedures.
Ability to learn and retain department policies and Standard Operating Procedures (SOP) and exercise good judgment and decision making based on the guidelines established in them.
Initiative to work independently toward getting results.
Ability to solve practical customer service issues within the established procedures of UniversalPromo, Inc.
Must exercise judgment in selecting the appropriate procedure and/or practice.
The ability to follow direction from a supervisor.
Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
Remain calm and professional in stressful situations.
Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
Recognize problems, identify possible causes and resolve routine problems.
Ability to establish and maintain professional atmosphere for employees, clients and customers.
Work experience that would demonstrate: general customer service skills; demonstrated sales experience; industry experience preferred.
One or more year(s) of experience of demonstrative success in sales, account management, and business expansion.
Able to work a flexible schedule to include weekends and holidays.
May require some travel (domestic & international) on an as needed basis.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.