How Is Your Customer Service?

by Hassler, Christine Monday, May 23, 2011
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“Here is a simple but powerful rule – always give people more than what they expect to get.” – Nelson Boswell

This week I designated a day to catch up on my errands and to-do list which involved interacting with various businesses. I was aware of how pleasurable my interaction with each business was based on the level of customer service I received. On several occasions I encountered unhelpful, unfriendly or apathetic individuals and I could not wait until the interaction was over so I could either hang up or leave the store.

On the other hand, I had two extremely pleasant experiences of customer service where I got more than I expected to get. I had to return something at Nordstrom and was struck by their “no questions asked” return policy and the level of friendly attention I received in the store. At Whole Foods I was looking for something specific and asked a gentleman who was busy stocking shelves where I could find it. He immediately stopped what he was doing and walked me over the item I was looking for and then with a smile asked if there was anything else he could do for me. I felt incredibly satisfied and attended to as a customer. The level of attention, ease, and friendliness these two stores consistently provide makes me a loyal customer who always looks forward to shopping there. That is the power of customer service.

Today I invite you to imagine that you are a “business” and evaluate your level of customer service. How do you treat people that you interact with? Are you consistent? Are you attentive? Are you friendly even when you don’t necessarily feel like it? Are you generous? Are people loyal to you?

Consider what kind of experience you create each and every time you interact with someone. Challenge yourself to UPlevel your level of customer service so that each person you encounter feels UPlifted by your presence. Set the intention to be consistent, generous, reliable and friendly with everyone you come in contact with. Open yourself up to being a person who other people want to be around and you’ll discover being around yourself is a lot more enjoyable.

"Open yourself up to being a person who other people want to be around and you'll discover being around yourself is a lot more enjoyable." http://www.christinehassler.com/